Note: The job is a remote job and is open to candidates in USA. Milestone Technologies, Inc. is seeking a Senior Program Manager to lead a portfolio of digital transformation initiatives across pharmaceutical manufacturing operations. The role oversees cross-functional programs involving manufacturing technology, operational technology, infrastructure, cybersecurity, analytics, and AI, while driving governance, stakeholder alignment, risk management, and delivery.
Responsibilities
- Lead enterprise deployment and adoption of PI System capabilities within manufacturing environments
- Coordinate integration efforts between operational technology, manufacturing systems, and business applications
- Establish program plans, governance structures, reporting cadences, and implementation roadmaps
- Drive stakeholder alignment and adoption strategies across manufacturing sites
- Lead enterprise-wide passwordless authentication initiatives in partnership with cybersecurity and infrastructure teams
- Manage implementation plans, risk mitigation strategies, user readiness, and adoption activities
- Coordinate cross-functional resources to ensure successful rollout and compliance with security standards
- Oversee implementation and enhancement of PlantApps capabilities supporting manufacturing operations
- Partner with business and plant leadership to prioritize requirements and deliver operational improvements
- Manage vendor engagement, project dependencies, and deployment activities
- Lead deployment of AI-enabled Equipment Copilot solutions
- Coordinate pilot programs, business adoption, requirements gathering, and scaling efforts
- Drive integration with existing manufacturing and operational technologies
- Measure and report business value, operational efficiencies, and adoption metrics
- Lead initiatives focused on operational reporting, metrics, dashboards, visualization tools, and analytics capabilities
- Partner with business leaders to define KPIs and performance measurement frameworks
- Drive transparency and data-driven decision-making across manufacturing operations
- Oversee deployment and lifecycle management of manufacturing peripheral hardware including scanners, printers, mobile devices, and shop-floor technology
- Manage procurement, vendor coordination, deployment planning, logistics, and site readiness activities
- Ensure minimal disruption to manufacturing operations during implementations
- Manage a portfolio of complex, cross-functional programs and projects simultaneously
- Develop and maintain integrated program plans, schedules, milestones, dependencies, and resource forecasts
- Establish program governance, steering committees, and executive reporting processes
- Drive successful delivery of strategic initiatives through effective planning and execution
- Serve as primary point of contact for executive sponsors, business leaders, and project stakeholders
- Facilitate governance meetings, leadership reviews, and steering committee sessions
- Build strong working relationships across business, manufacturing, engineering, cybersecurity, infrastructure, and vendor teams
- Communicate program status, key decisions, risks, and business impacts to leadership
- Track project expenditures and provide financial reporting to leadership teams
- Coordinate and manage third-party vendors, implementation partners, and consulting resources
- Identify, assess, and manage program risks, issues, and dependencies
- Develop mitigation and contingency plans to address delivery challenges
- Drive issue resolution across multiple stakeholder groups and organizations
- Escalate critical concerns appropriately and proactively
- Support organizational change management strategies and communication plans
- Coordinate training, readiness, and user adoption activities
- Ensure successful transition from implementation into operational support
Skills
- Candidates must have Pharmaceutical Manufacturing experience - supporting IT systems
- Required to have GMP and Pharma experience
- Candidates should have high level of exec comm skills, high level of organizational skills, ability to run 6+ projects/workstreams simultaneously
- Strong experience working on Smartsheets
- • Bachelor's degree in Business, Information Systems, Engineering, Computer Science, or related field experience
- • 12+ years of Project or Program Management experience, including management of large-scale enterprise initiatives
- • Pharmaceutical, biotechnology, life sciences, or regulated manufacturing experience
- • Experience working within GxP-regulated environments
- • Knowledge of Operational Technology (OT) and manufacturing systems
- • Experience leading PI System implementations
- • Experience supporting cybersecurity and identity management initiatives
- • Experience implementing AI-enabled solutions, Copilot technologies, or advanced analytics platforms
- • Experience leading multiple concurrent workstreams across complex organizational environments
- • Experience managing technology, manufacturing, infrastructure, cybersecurity, or digital transformation programs
- • Strong knowledge of Agile, Scrum, and traditional project delivery methodologies
- • Proven ability to manage executive stakeholders and cross-functional teams
- • Experience managing budgets, forecasts, vendors, purchase orders, and invoices
- • Exceptional communication, facilitation, and organizational skills
- • Strong critical thinking, problem-solving, and decision-making capabilities
- • Smartsheet
- • Jira
- • Confluence
- • Miro
- • Microsoft Office 365
- • Microsoft Teams
- • SharePoint
- • Teams Meetings
- • PMP, PgMP, SAFe, Agile, or similar certifications preferred
Benefits
- Remote, with occasional onsite visits to manufacturing plants per quarter.
Company Overview
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