[Remote] Program/Project Manager – Contact Center Transformation

Note: The job is a remote job and is open to candidates in USA. Tekgence Inc is seeking a Program/Project Manager to lead Contact Center transformation initiatives. The role involves managing cross-functional teams and ensuring the successful delivery of large-scale modernization programs.

Responsibilities

• Lead end-to-end Contact Center transformation initiatives
• Manage project scope, timelines, budget, risks, and governance
• Coordinate with business, technology, and operations teams
• Drive successful delivery of large-scale contact center modernization programs
• Improve customer experience (CX) and operational efficiency

Skills

• 10+ years of Project/Program Management experience
• Strong experience leading Contact Center transformation programs
• Experience managing cross-functional teams, budgets, vendors, risks, and stakeholders
• Knowledge of Agile/Waterfall project delivery methodologies
• Excellent executive communication and leadership skills
• Amazon Connect (AWS Connect) implementation/migration experience
• AWS Cloud
• Salesforce/ServiceNow/Dynamics CRM

Company Overview

We accelerate business transformation by solving complex technology, business and talent challenges. It was founded in 2014, and is headquartered in Farmers Branch, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://tekgence.com.

Company H1B Sponsorship

Tekgence Inc has a track record of offering H1B sponsorships, with 24 in 2026, 37 in 2025, 22 in 2024, 30 in 2023, 44 in 2022, 32 in 2021, 48 in 2020. Please note that this does not guarantee sponsorship for this specific role.