Note: The job is a remote job and is open to candidates in USA. Sikich provides professional services across consulting, technology, and compliance. The Program Specialist supports enterprise-scale program coordination, reporting, communications, knowledge management, and operational execution across CMS/CCSQ programs and Lines of Business. The role maintains program data and reporting artifacts, develops communications and training materials, and supports accessibility, governance, and leadership decision-making.
Responsibilities
- Develop and deliver operational and end-user communications including downtime notices, system upgrade announcements, release notifications, and change alerts for QualityNet Shared Services and LOB systems
- Tailor communications to specific audiences across LOBs, teams, and initiatives using written, visual, and multimedia formats
- Deliver communications through CMS-approved channels including email, Slack, and the QualityNet website
- Coordinate with technical, program, and leadership teams to validate all content prior to release
- Support enterprise communications planning, scheduling, and intake processes under the direction of the Communications Lead
- Serve as a senior contributor to communications strategy planning, coordinating closely with the Communications Lead on high-visibility deliverables, content calendars, and cross-program messaging alignment
- Produce and distribute training and informational materials to support adoption of new tools, system enhancements, and process changes, including videos, graphics, user guides, and microlearning assets
- Develop content aligned with CMS plain-language, branding, and accessibility standards as maintained in the Communications Toolkit in Confluence
- Help onboard and mentor junior communications specialists on training and informational content development
- Maintain communications-related and supporting reference content in Confluence, the QualityNet website, and other knowledge repositories to provide guidance, reference materials, and training content for internal and public-facing use
- Manage and maintain enterprise email listservs, distribution lists, and Slack channels to ensure accurate targeting, access control, and minimization of misdirected or unauthorized communications
- Apply process improvements and automation (e.g., UiPath) to streamline the creation and management of listservs, distribution lists, and Slack channels
- Submit content management requests through QualityNet ServiceNow as applicable
- Guide knowledge article creation and manage communications-related Confluence repositories to ensure accuracy, currency, and usability
- Develop branding assets and visual materials, including logos, templates, and style elements, in alignment with CMS branding standards
- Produce executive briefings, presentations, and stakeholder engagement materials for CCSQ leadership and program offices
- Design graphics, infographics, and multimedia content using tools such as Adobe Creative Cloud and Canva for Teams
- Lead the development and quality review of written and visual content across the communications team, ensuring alignment with program messaging and enterprise branding standards
- Ensure all communications products, including end-user notifications, web content, surveys, training materials, and multimedia assets, comply with Section 508 and WCAG accessibility standards prior to release
- Apply universal design principles throughout content development to ensure materials are usable by individuals with disabilities
- Provide timely communications development and distribution support for emerging, unplanned, or time-sensitive needs including executive briefings, governance materials, user notifications, and internal stakeholder engagement content
- Support CCSQ leadership, CCSQ OD, and program offices with tailored communications outside planned schedules while maintaining alignment with enterprise standards
Skills
- Bachelor's degree (BA/BS)
- Demonstrated experience working directly with U.S. federal government clients or supporting federal contracts in a client-facing or delivery role
- 3+ years of experience supporting program coordination, reporting, or analysis
- Experience maintaining trackers, documentation, and program artifacts
- Strong organizational skills and attention to detail
- Experience with collaboration tools such as Confluence, Jira, and Microsoft Teams
- Prior experience supporting CMS/CCSQ programs or similar federal health IT environments
- Familiarity with SAFe Agile framework and PI Planning support
- Experience supporting risk management processes (e.g., RIMP, ROAM)
- Experience developing dashboards or reporting tools
- Experience supporting portfolio-level coordination and governance
Benefits
- Flexible Time Off (FTO) Policy for every full-time employee, including paid personal time, mental/physical health care, vacation, and sick leave; FTO is activated on the first day with the organization.
- Paid holidays during the year and time off during the last week of the calendar year when client and project work permits.
- Comprehensive wellness program, with activities tracked through the wellness provider to obtain gift cards and other rewards.
- Flexible work arrangements.
- Health, dental, vision, life, and accident/death/disability insurance options.
- HSA employer contribution.
- Eleven (11) paid holidays annually.
- Robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
- 401(k) with employer contributions.
- Tuition reimbursement.
- Generous employee referral bonus program.
- Client referral bonus program.
- Pet insurance.
- FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.
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