Note: The job is a remote job and is open to candidates in USA. Gradient AI is seeking a Program Operations Specialist to manage project and case operations across its health underwriting products, from client implementation through ongoing service. The role coordinates cross-functional teams, improves workflows, and develops reporting to create a proactive, data-driven operating model.
Responsibilities
- Own project and case management across our health underwriting products, from intake and prioritization through assignment and end to end tracking
- Maintain a centralized, client by client view of status, timelines, dependencies, risks, and priorities across the portfolio
- Partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow through, confirm progress, and resolve blockers without relying on formal authority
- Drive process improvement and automation across project and case management, using deep fluency in Salesforce, Jira, and spreadsheet trackers to find opportunities to streamline
- Connect workflows and data across systems to build scalable solutions that improve tracking, reporting, and visibility, reducing reliance on manual, fragmented processes
- Build standardized, data driven reporting on ticket volume, aging, bottlenecks, resolution rates, and workload to give teams and leadership actionable visibility
- Evolve the function from reactive coordination to a proactive, data driven operating model by closing process gaps and increasing efficiency, accountability, and visibility
Skills
- 5+ years of experience, ideally in service delivery, implementation management, issue and case management, or project and program coordination
- Strong working knowledge of Jira, Excel, and Salesforce, with the ability to build and maintain reports, dashboards, and trackers
- Comfortable working with technical teams like Data Science and Data Engineering, translating between technical detail and business priorities
- Comfortable managing many concurrent workstreams with different owners and no single defined end date
- Strong organizational skills and follow through, with the ability to hold cross functional teams accountable without direct authority over them
- Clear written and verbal communication skills, with the ability to translate ticket level detail into portfolio level visibility for leadership
- Experience at a software or SaaS company is expected
- Insurance industry experience is a plus but not required
Benefits
- Fully remote opportunity.
- A fun, team-oriented startup culture.
- Generous stock options — we all get to own a piece of what we're building.
- Unlimited vacation days.
- Flexible schedule that supports working from home.
- Medical, dental, and vision benefits.
- 401(k).
- Paid parental leave.
- Ample opportunities to learn and take on new responsibilities.
- Annual performance bonus.
- Equity grant.
- Comprehensive benefits package.
Company Overview
Company H1B Sponsorship