Note: The job is a remote job and is open to candidates in USA. Alianza is seeking a Program Manager for their Value Management Office (VMO) team. The role focuses on managing the New Product Introduction (NPI) process, ensuring effective governance, tracking initiatives, and coordinating across departments to facilitate smooth execution.
Responsibilities
- Administer the NPI intake process end-to-end — routing requests, applying the right NPI process type, and keeping the process adhering to gate structure and moving on schedule
- Maintain and evolve the cross-functional deliverable templates and documentation so they stay accurate as the process changes
- Flag where a process step or handoff is creating friction and bring a proposed fix rather than just the problem
- Own the NPI Deliverables Tracker as the single source of truth for status, owners, risks, and department engagement across active initiatives
- Produce the recurring executive readout (weekly/periodic) for Director, VP, and SVP audiences — clear, decision-ready, and flagged appropriately when something is off track
- Run the operating cadence for initiative check-ins, chasing open items so they don't quietly go stale
- Build and maintain dashboards tracking product adoption and usage (e.g., feature/license adoption, usage trend metrics) for leadership visibility
- Pull and validate data from Jira and other internal systems to keep planning and readiness views current and trustworthy
- Turn raw usage and delivery data into a clear narrative leadership can act on — not just a chart
- Coordinate across Product, Engineering, and ~20+ partner departments to keep deliverables and dependencies aligned to the NPI timeline
- Represent VMO in working sessions with initiative owners, translating between technical teams and business stakeholders as needed
- Escalate blockers and unresolved dependencies to the Sr. Director, VMO with a recommendation, not just a status update
Skills
- 5-7 years of experience in program/project management, PMO, or a related operations role
- Working knowledge of program management fundamentals: status tracking, risk/issue logs, milestone management, and stakeholder reporting
- Comfort building and maintaining tracking tools and dashboards
- Clear written and verbal communicator, able to tailor a message for both working teams and executive audiences
- Detail-oriented and self-directed — able to keep a tracker or process moving without needing to be told
- Cross-functional coordination experience strongly preferred
- Direct experience with tracking tools and dashboards (e.g., Jira, Confluence, PowerPoint, or similar) is a plus
- PMP, CAPM, CSM, or equivalent certification (or actively pursuing) is a plus
- Experience in SaaS, cloud communications, telephony or a similarly fast-moving product organization is a plus
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