Note: The job is a remote job and is open to candidates in USA. Monument Consulting is hiring a Program Manager, Talent Services Delivery to lead mission-critical aerospace and defense field services, manufacturing services, and sustainment programs. The role oversees complex technical engagements, customer delivery, program governance, risk management, performance control, safety, quality, compliance, and cross-functional stakeholder alignment.
Responsibilities
- Lead concurrent aerospace and defense programs across flightline, depot, MRO, manufacturing, and sustainment environments with accountability for customer commitments and portfolio-level delivery outcomes
- Translate customer priorities, contract commitments, operational constraints, and mission readiness needs into clear execution priorities for cross-functional delivery teams
- Partner with engineering, maintenance, quality, manufacturing, and field service leaders to align work packages, technical decisions, acceptance criteria, and delivery milestones
- Establish integrated master schedules, milestone gates, resource plans, and operating cadences that provide leadership visibility and drive disciplined execution from kickoff through closeout
- Use program dashboards, action registers, financial forecasts, and delivery metrics to identify variance early and drive corrective action with accountable owners
- Balance aircraft availability, downtime windows, staffing, tooling, parts readiness, and site constraints to protect execution flow and customer mission needs
- Represent delivery performance with senior customer and internal stakeholders, communicating progress, tradeoffs, decisions, and escalations in a concise executive-ready manner
- Maintain program charters, RAID logs, reporting rhythms, decision records, and escalation paths that keep leadership aligned and delivery risk transparent
- Champion a safety-first culture across all field operations; ensure work adheres to applicable safety, maintenance, and airworthiness standards and that documentation and sign-offs are complete and auditable
- Lead proactive risk management, dependency resolution, and technical/programmatic trade discussions before safety, quality, cost, schedule, or customer outcomes are compromised
- Ensure deliverables meet acceptance criteria, technical standards, regulatory expectations, and mission-assurance requirements through disciplined documentation, change control, and configuration management
- Partner with account and delivery leadership to manage forecasts, staffing, change activity, margin health, and resource strategies across assigned programs
Skills
- Bachelor's degree in a technical, engineering, aviation, or related field — or equivalent military/field service experience and technical training
- 10+ years of combined aerospace, defense, field service, engineering, manufacturing, sustainment, or program delivery experience, including 5+ years leading complex technical programs
- Demonstrated success leading cross-functional teams across engineering, operations, quality, supply chain, field service, customer leadership, and executive stakeholders
- Working knowledge of aerospace manufacturing, sustainment, modification, MRO, depot, or flightline operating environments
- Experience managing integrated master schedules, milestone gates, financial forecasts, delivery metrics, risk registers, and executive-level program reviews
- Proven ability to hire, manage, coach, and develop technical teams in matrixed delivery environments
- Executive presence with the ability to influence senior customers, internal leaders, technical SMEs, and delivery teams through clear, fact-based communication
- Proficiency with program management, scheduling, collaboration, and reporting tools such as MS Project, Primavera P6, Smartsheet, Jira, Confluence, Excel, and PowerPoint
- S. citizenship and/or ability to obtain a security clearance may be required based on program assignment
- Former military aviation maintenance, aerospace operations, aircraft modification, depot, MRO, or flightline leadership experience strongly preferred
- PMP certification; ScrumMaster (CSM/PSM) or SAFe credential a plus given the Agile-hybrid environment
- FAA A&P certification or equivalent military maintenance qualifications
- Strong working knowledge of aircraft maintenance operations, sustainment, and/or modification environments (flightline, depot, or MRO)
- Familiarity with aerospace and defense compliance environments, including ITAR, FAR/DFARS, NIST 800-171/CMMC, DoD sustainment, airworthiness, or controlled technical data requirements
- Experience supporting proposal development, statements of work, contract transitions, customer QBRs, or growth opportunities with primes, Tier-1 suppliers, depots, or government stakeholders
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