Note: The job is a remote job and is open to candidates in USA. Monogram Health is a multispecialty provider of in-home, evidence-based care for patients with complex chronic conditions. The Program Manager, Specialty Programs serves as the day-to-day operational lead for specialty care programs, managing workflows, scheduling infrastructure, clinician support, performance monitoring, and operational continuity. The role also coordinates cross-functional execution, reporting, documentation, and process improvements across clinical programs.
Responsibilities
- Plan, manage, and continuously improve the operational workflows of assigned specialty programs, ensuring workflows are clearly defined, consistently executed, and scalable — with a strong commitment to timely, high-quality, patient-centric service delivery
- Own clinician scheduling infrastructure for assigned specialty programs; manage day-to-day scheduling operations, monitor utilization patterns, identify capacity gaps, and drive scheduling adjustments to maintain operational continuity and visit volume targets
- Serve as the primary operational point of contact for assigned clinical teams; manage day-to-day team support needs, maintain program and clinician-level operational integrity, and ensure accurate and up-to-date records across relevant systems and workflows
- Monitor program-level and clinician-level performance metrics; surface patterns, flag risks, and escalate issues requiring leadership attention with clear framing and recommended action
- Support interviewing, onboarding, and training clinical staff as programs scale; maintain onboarding documentation and ensure new team members are set up for operational success
- Own and maintain program knowledge management infrastructure, including best practices documentation, operational playbooks, and job aids; support migration to scalable platforms as bandwidth allows
- Translate program leadership priorities into structured workplans with clear tasks, timelines, and ownership; proactively manage dependencies and follow up consistently to keep deliverables on track
- Partner cross-functionally with teams across the organization — including IT, data analytics, clinical operations, and others — to drive alignment and support successful program execution
- Collaborate with Reporting and Analytics team to develop and maintain operational dashboards and reporting in Salesforce and PowerBI; update clinician-facing tools as fields, workflows, or program requirements change
- Create clear, executive-ready materials to support regular program updates and leadership reporting
- Monitor operational KPIs for assigned program(s); use data to drive recommendations for process improvement
- Identify and close gaps in program documentation, reporting, and workflow coverage as program(s) evolve and scale
- Leverage AI tools (e.g., Claude) to enhance operational productivity, automate repeatable tasks, and improve documentation quality and turnaround
Skills
- Bachelor's degree required
- Minimum of three (3) years of relevant experience in healthcare operations, clinical program management, or healthcare consulting
- Demonstrated ability to manage complex, multi-workstream programs end-to-end, including planning, cross-functional accountability, and escalation management
- Advanced project management experience — comfortable holding multiple concurrent workflows with a high degree of independence and without dropping detail
- Demonstrated experience leveraging AI tools (e.g., Claude)
- Able to translate program goals into structured workplans with clear tasks, timelines, and expectations across stakeholders
- Comfortable working across clinical and non-clinical stakeholders; able to communicate effectively with RNs, APPs, physicians, and senior leaders
- Thrives in a fast-paced, ambiguous environment with competing priorities and tight timelines; proactively identifies solutions and drives forward momentum
- Advanced degree (MBA, MPH, MHA) preferred
- Experience in palliative care, hospice, or complex chronic condition management preferred
- Experience in a high-growth healthcare environment strongly preferred
- Proficiency in Salesforce strongly preferred
- Experience with PowerBI and Excel strongly preferred
Benefits
- Medical, dental, and vision insurance
- Employee assistance program
- Employer-paid and voluntary life insurance
- Disability insurance
- Health and flexible spending accounts
- 401k with employer match
- Financial wellness resources
- 20 PTO days
- 7 paid holidays
- 1 floating day to make your own
- Paid parental leave
- Work life assistance resources
- Physical wellness perks
- Mental health support
- Employee referral program
- BenefitHub for employee discounts
Company Overview