Note: The job is a remote job and is open to candidates in USA. Get Covered’s Revyse platform helps multifamily operators manage vendor partnerships, contracts, compliance, and financial risk through AI-powered vendor data solutions. The Program Manager, Risk and Compliance will optimize vendor credentialing frameworks, workflows, insurance requirements, and compliance processes. This strategic individual contributor will collaborate with Operations, Implementation, Product, CX, legal counsel, and insurance carriers while serving as an internal subject matter expert on vendor risk and insurance compliance.
Responsibilities
- Update and inform systems to evaluate vendors according to each client’s risk tiers, insurance requirements, and compliance policies
- Translate customer-driven risk and insurance requirements into effective platform rules, workflows, and communications
- Develop reusable templates, policies, endorsement libraries, and guides for both internal teams and Revyse customers, always aligning with customer-specified standards
- Help optimize requirements and workflows to ensure vendors meet the standards set by our clients
- Track, document, and report on compliance with customer-defined insurance requirements for each vendor type
- Review exception requests for insurance requirements, documenting repetitious risk acceptance decisions, and suggesting updates to customer requirements to streamline vendor approvals
- Facilitate and support the client’s exception review process, ensuring all documentation is captured and decisions are logged per client policy
- Collaborate with our Services Team to ensure smooth vendor enrollment and review of requirements
- Provide tools, playbooks, and best practices that make it easier for property teams to monitor and enforce their standards
- Review and analyze vendor agreements to ensure customer-required risk provisions (like insurance, indemnity, or hold harmless) are clearly reflected
- Collaborate with customer’s legal counsel to negotiate favorable contract terms that align with risk management objectives
- Establish protocols for reviewing and approving non-standard vendor agreement terms
- Ensure vendor agreements and provisions comply with regulatory requirements and state-specific requirements for work such as construction, maintenance, and service contracts
- Partner with CX, Product, and Ops to ensure platform logic and communications reflect client standards
- Serve as an internal subject matter expert on vendor credentialing and insurance requirements, providing support to both customers and internal teams
- Help educate property managers and vendors on best practices, requirements, and process updates
- Work with insurance carriers to streamline certificate of insurance (COI) verification processes
- Present risk metrics and vendor compliance trends to executive leadership
- Support sales teams with risk management expertise during client presentations and RFP responses
- Analyze data to recommend enhancements to workflows, rules, or resources that make it easier for clients to manage risk
- Develop regular reports on vendor compliance rates, exception trends, and exposure metrics, aligned to client requirements
- Analyze vendor incident data to identify patterns requiring policy or process adjustments
- Establish benchmarking metrics for vendor risk management across the portfolio
Skills
- 5+ years in commercial insurance with hands-on experience in one or more: commercial lines brokerage, risk management, insurance compliance, or contractor/vendor credentialing - ideally serving property management, construction, or real estate clients, active P&C License
- You've personally reviewed hundreds (if not thousands) of certificates of insurance and can spot issues like missing additional insured endorsements, inadequate limits, or improper waiver of subrogation language in seconds
- Deep knowledge of commercial insurance products and coverages - general liability, workers' compensation, professional liability, umbrella/excess, auto liability, etc. You understand what's required, why it matters, and how to explain it to non-insurance professionals
- Proficiency in risk assessment frameworks (as implemented for client policies), credentialing or contract management platforms, and insurance certificate tracking
- Experience supporting or implementing risk management frameworks for enterprise clients
- Experience designing repeatable, documented processes for high-compliance or regulated workflows
- Strong written communication skills. You'll be drafting guides, rules, and process docs constantly
- A calm, confident approach to solving problems in messy, high-urgency situations
- Strong strategic thinking and analytical skills, with the ability to execute in a fast-paced, dynamic environment. You can identify what needs to be done, and then you can get it done. Easy-peasy
- Entrepreneurial mindset with a willingness to roll up your sleeves and take complete ownership of initiatives in a startup environment
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