Note: The job is a remote job and is open to candidates in USA. Neighborly Software provides a cloud-based technology platform that helps communities administer and disburse government funds for housing, economic development, disaster recovery, and related programs. The Senior Product Manager will own the end-to-end lifecycle for assigned platform areas, lead product vision and roadmaps, and drive financial operations and scalability capabilities. The role partners with engineering, leadership, customers, and go-to-market teams while using data and AI tools to deliver measurable customer and business value.
Responsibilities
- Own the end-to-end product lifecycle for assigned areas of the platform — discovery, definition, prioritization, delivery, launch, and post-launch iteration
- Define the long-term product vision and lead roadmap planning for your areas, ensuring both address customer needs, the competitive landscape, and technological advancements
- Partner with the Product Lead and senior leadership to align product initiatives with company strategy, and clearly communicate priorities, trade-offs, risks, and progress to executive stakeholders
- Drive the roadmap for platform workflows — budgeting, disbursements, invoicing, reconciliation, and financial reporting — ensuring accuracy, auditability, and compliance with funder and regulatory requirements
- Partner with engineering on platform scalability, performance, and integration decisions, so the platform grows with increases in customer volume, data, and program complexity
- Use AI tools in the day-to-day practice of product management — research synthesis, requirements and documentation drafting, data analysis, competitive scanning, and rapid prototyping — and identify where AI can create durable value for customers within the product
- Run continuous discovery — regular customer interviews, site visits, and win/loss conversations — and translate what you hear into validated problems, prioritized bets, and measurable customer value
- Artner with Customer Success to track adoption, engagement drop-off, and at-risk accounts. Translate those signals into platform improvements that reduce churn before it happens
- Own uptime, latency, and scalability metrics as product outcomes — not just engineering concerns. Define SLAs and work with engineering to hit them
- Own and optimize cross-module workflows, ensuring customers can execute end-to-end processes seamlessly across the platform without friction, data inconsistencies, or broken handoffs between modules
- Collaborate with marketing and sales teams to develop go-to-market strategies, positioning, and pricing
- Drive the successful execution of product development from concept to launch, orchestrating multiple features in flight at once and sequencing dependencies across engineering, design, and go-to-market teams so timelines hold and product quality stays high
- Analyze product performance metrics and conduct market research to identify new market opportunities and threats
- Performs other duties as required
Skills
- • 5+ years of product management or relevant experience with SaaS products
- • Demonstrated experience running the end-to-end product lifecycle, from discovery and definition through launch and post-launch iteration
- • Strong interest in customer value and interview-based discovery, with hands-on experience talking directly to users and turning qualitative insight into product direction
- • Experience supporting platform scaling — growth in users, data volume, integrations, or functional complexity — and the product decisions that come with it
- • Demonstrated ability to work effectively with senior leaders and executive stakeholders, influencing without authority and communicating clearly across technical and non-technical audiences
- • Working fluency with AI tools and a demonstrated ability to apply them to product work, along with a point of view on where AI creates real value for customers
- • Proven track record of successful product launches, having led innovative products from concept through go-to-market and measured adoption
- • Experience with product analytics — instrumenting products, defining success metrics, and using quantitative data to evaluate performance and guide decisions
- • Demonstrated ability to orchestrate multiple features and initiatives running in parallel, managing dependencies, competing priorities, and shifting timelines across several teams at once
- • Proficiency in product management methodologies, agile practices, and product management tools (e.g., JIRA, Confluence)
- • Prolonged periods of sitting at a desk and working on a computer
- • Must be able to lift up to 15 pounds at times
- • Bachelor's degree in business, Engineering, Computer Science or related functions
- • Familiarity with APIs and system integrations, and comfort partnering with engineering on integration-related product decisions
- • Experience in govtech, public sector, affordable housing, community development, or grant management software
- • Experience with financial, payment, or transaction-based product domains (for example budgeting, disbursements, invoicing, reconciliation, or accounting workflows)
- • Tech startup experience
- • Agile Certification
Benefits
- Medical, Dental, Vision plan options
- Company-Paid Short-Term Disability and Life Insurance
- 401K Contributions – Generous employer match with immediate vesting
- 5 weeks of PTO
- 9 paid holidays
- 3 days of volunteer time off each year
Company Overview
Company H1B Sponsorship