Note: The job is a remote job and is open to candidates in USA. Thatch is a fully distributed early stage company focused on transforming the healthcare system. They are seeking a Program Manager, Operations Enablement to build and manage the Operations onboarding program, ensuring effective training and knowledge sharing across teams.
Responsibilities
- Build the Operations enablement function from scratch, with real ownership and impact
- Lead onboarding training sessions, ensuring an engaging and effective training experience for new hires
- Build strong relationships with stakeholders to identify their unique enablement needs and Operations skills gaps
- Collaborate with subject matter experts to develop engaging training materials, including presentations, role-plays, and interactive exercises that enhance efficiency and drive business outcomes
- Tailor content and information to various roles, segments, and sales motions, demonstrating empathy for operators
- Assess training effectiveness through participant feedback and performance metrics, iterating on content and delivery methods as needed
- Provide ongoing coaching and support to Operations team members to reinforce learning and drive continuous improvement
- Represent a macro-optimistic exothermic team and be the first face many see as an onboarding trainer
- Help drive a learning culture at Thatch by building strong relationships with stakeholders in your region
Skills
- 3-5 years of experience in operations, enablement, or a related field, with a focus on onboarding or skills development
- A passion for teaching, a strong grasp of adult learning principles, and the ability to deliver engaging, hands-on programs while representing a positive and collaborative team
- Proven ability to design and deliver engaging training sessions, both virtual and in-person
- Ability to really get into the details – you have a passion for intimately understanding the product, tools, and processes you are building programs for
- Excellent communication and presentation skills, with the ability to work cross-functionally with senior leaders and subject matter experts and to quickly convey complex concepts in simple terms
- Strong organizational skills and attention to detail, with the ability to manage multiple training initiatives simultaneously
- A proactive and adaptable mindset, capable of navigating ambiguity and changing priorities
- Experience scaling enablement at early stage companies
- Familiarity with learning management systems (LMS) and e-learning tools
- Strong facilitation skills with experience in coaching and mentoring
Company Overview