Note: The job is a remote job and is open to candidates in USA. Equity Staffing Group is seeking a Program Manager to support an organization specializing in meetings, incentive travel programs, corporate events, and customer engagement experiences. The role oversees client programs from concept through completion, coordinating logistics, budgets, vendors, creative teams, attendee travel, and on-site execution while managing multiple programs and mentoring Program Specialists.
Responsibilities
- Manage full-service corporate meetings, conferences, incentive travel programs, and special events from planning through on-site execution
- Serve as the primary point of contact for assigned clients, building trusted relationships and delivering exceptional customer service
- Coordinate all aspects of event logistics including hotels, venues, transportation, registration, audiovisual production, entertainment, catering, and vendor management
- Develop and manage program timelines, budgets, financial reconciliation, and project documentation
- Travel to event locations to oversee on-site logistics and ensure flawless execution
- Partner with creative teams to develop event branding, promotional materials, websites, mobile apps, and attendee communications
- Coordinate attendee travel arrangements with internal travel specialists
- Work with print vendors and production partners to ensure timely delivery of event materials
- Monitor program performance, identify opportunities for improvement, and recommend creative solutions
- Lead communication with stakeholders before, during, and after events
- Supervise and mentor assigned Program Specialists, including coaching and performance management
- Maintain detailed reporting, expense tracking, and project documentation
- Successfully manage multiple client programs simultaneously while meeting deadlines and exceeding service expectations
Skills
- • Bachelor's degree in Hospitality, Marketing, Communications, Event Management, or a related field
- • 5–7+ years of experience in meeting planning, event management, or incentive travel
- • Experience managing domestic and international meetings or incentive travel programs
- • Experience managing multiple clients and projects simultaneously
- • Strong knowledge of hotels, destination management companies (DMCs), transportation providers, and event vendors
- • Experience managing event budgets and financial reconciliation
- • Excellent written, verbal, and presentation skills
- • Experience with Basecamp or similar project management platforms (Asana, Monday.com, Smartsheet, Wrike, etc.)
- • Advanced Microsoft Office skills, especially Excel, Word, and PowerPoint
- • Strong organizational and project management abilities
- • Exceptional customer service and relationship-building skills
- • Ability to prioritize multiple deadlines in a fast-paced environment
- • Creative problem-solving mindset
- • Strong attention to detail
- • Positive, collaborative, and team-oriented attitude
- • Passion for travel and creating memorable experiences
- • CMP certification is a plus
- • Agency experience preferred; strong corporate event planning experience will also be considered
- • Previous leadership or people management experience preferred
Benefits
- Medical, dental, and vision insurance
- 401(k)
- Paid vacation and holidays
- Hybrid work schedule
- Professional growth opportunities
- Collaborative and supportive team environment
- Opportunity to travel and manage exciting events throughout the U.S. and internationally
Company Overview