Note: The job is a remote job and is open to candidates in USA. REI is seeking a Program Manager, Marketing Operations Tools to lead the strategy, administration, and continuous improvement of marketing productivity platforms. The role manages tool roadmaps, enhancements, workflows, governance, reporting, training, vendor partnerships, and evaluation of emerging technologies to improve productivity and organizational transformation.
Responsibilities
- Own the program strategy, roadmap, and day-to-day management of operational and productivity tools such as Workfront, Smartsheet, Monday.com, CrossCap, and similar platforms
- Lead tool enhancements, lifecycle planning, upgrades, integrations, and change management activities in partnership with IT and MarTech teams
- Create scalable workflows, governance standards, dashboards, and reporting that improve visibility and business performance
- Develop onboarding resources, training materials, and adoption strategies that help teams successfully use tools and processes
- Partner with internal stakeholders and external vendors to identify business needs, prioritize improvements, and support long-term success
- Evaluate emerging technologies, including AI-enabled solutions, to improve productivity and support organizational transformation
Skills
- 3+ years of experience in marketing operations, program management, marketing technology, or a related field
- Experience managing SaaS, workflow, or productivity platforms and supporting users across multiple teams
- Experience collaborating with business partners, technology teams, and external vendors to deliver operational improvements
- Knowledge of marketing/creative process design, workflow optimization, reporting, and change management practices
- Ability to translate complex information into practical solutions and user-friendly guidance
- Experience supporting go-to-market processes, multiple project delivery methods (Agile, Waterfall, Kanban), AI-enabled productivity tools, and operational reporting is preferred
Benefits
- All regular employees receive a generous employee discount.
- Access to health benefits.
- A retirement savings plan.
- Accrued time off.
Company Overview
Company H1B Sponsorship