Note: The job is a remote job and is open to candidates in USA. Coast Professional, Inc. is hiring a Customer Service Representative to handle customer calls and related data-entry activities under close supervision. The role involves following scripted procedures, verifying data accuracy, maintaining records, escalating calls when appropriate, and supporting team and operational goals in a remote work setting.
Responsibilities
- Handling incoming and outgoing calls with patience, tact, and courtesy
- Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview
- Escalates calls to supervisor when necessary and appropriate
- Tracks call-related information for auditing and reporting purposes
- Provides feedback on call issues related to downtime and/or training issues
- Contribute positively to a work environment that is flexible, adaptable, and team based
- Provide, receive, and seek feedback in a positive manner to encourage team building
- Participate in the development and attainment of team and operational goals
- Be respectful and courteous
- Maintain a positive attitude about workloads and expectations
- Prioritize workloads to ensure timeliness and quality standards are met
Skills
- High school diploma or GED required
- Reading and Typing
- Working knowledge of modern office procedures, methods, and computer equipment
- Proficient in the use of Microsoft Office Products
- Ability to speak and read English clearly, professionally, and fluently
- Excellent communication skills
- Principles and practices of customer service
- Establish a good working relationship with team members and internal contacts, in order to maintain and continuously strive to improve the level of overall service being provided
- Good organizational skills and attention to detail
- Ability to comply with rules, regulations, laws, and methods as related to the position
- Work independently in the absence of immediate supervision
- Ability to handle and resolve recurring problems
- Successfully complete and pass the any client required trainings
- As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information
- Must reside within 50 miles of a Coast Professional, Inc. office
- High-speed internet connection (FCC defines High-Speed Internet as 25 Mega-Bits per second (Mbps) minimum download speed and 3 Mbps upload speed)
- The ability to physically connect to your high-speed home network with an ethernet cable (network cable). Coast will provide a 5 ft. connection
- A Mobile Device for DUO Multi-Factor Login. Must be iPhone 7 running IOS 11.1 or higher or Android device running Android 9.2 or greater
- A quiet, dedicated workspace free of distractions and interruptions
- Computer equipment is provided. You must have the ability to pick up equipment within 48 hours' notice
- The employee is regularly required to talk or hear
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
- The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls
- The employee is occasionally required to stand; walk; sit; reach with hands and arms
- The employee must occasionally lift and/or move up to 10 pounds
- 3-months or more experience in a call center or customer service environment preferred
- Previous experience with computers, phone systems, and headsets preferred
- Proficiency in languages other than English a plus
Benefits
- 11 Paid Holidays
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
- This is a remote opportunity that requires the employee to live within a 50-mile driving radius of the Coast Professional office located at 651 Downing Pines Rd West Monroe, LA 71292.
- Computer equipment is provided.
Company Overview