Note: The job is a remote job and is open to candidates in USA. Tecan is a company delivering high-quality contract manufacturing solutions for innovative customers. They are seeking a Program Manager to lead customer relationships and coordinate cross-functional manufacturing activities to ensure customer satisfaction and operational excellence.
Responsibilities
- Serve as the primary customer interface and main point of contact for assigned accounts
- Lead and manage internal cross-functional teams to support customer manufacturing requirements and delivery commitments
- Drive customer satisfaction through proactive communication, issue resolution, and operational execution excellence
- Coordinate customer communication regarding delivery schedules, manufacturing updates, and project status changes
- Identify changes impacting delivery timelines and establish revised customer expectations accordingly
- Manage sales orders, forecasts, and order-related changes to support MRP execution and manufacturing schedules
- Collaborate with Asset Management and Production Control teams to meet customer delivery requirements
- Evaluate loaded orders against monthly and quarterly revenue commitments to support financial performance goals
- Review and communicate ECO discrepancies, incomplete documentation, or disposition concerns with customers and internal teams
- Coordinate impact analysis activities and obtain required customer approvals for engineering changes
- Obtain purchase orders related to ECO charges, pricing updates, and customer-driven changes
- Coordinate quotation activities for customer requirements and lead quote review meetings as needed
- Ensure pricing implementation dates and quotation details are clearly communicated to prevent invoice discrepancies
- Support monthly excess inventory review activities and coordinate customer disposition processes in alignment with company policy
- Facilitate customer meetings related to excess inventory, open actions, and financial resolution activities
- Escalate operational or customer issues proactively to avoid missed milestones or delivery commitments
- Monitor and support financial performance metrics including revenue projections, excess inventory mitigation, and accounts receivable performance
- Coordinate quarterly cost reviews, pricing updates, and standard cost discussions with customers
- Lead Quarterly Business Reviews (QBRs), including preparation of presentation materials and customer deliverables
- Partner with cross-functional teams to continuously improve customer support processes and operational performance
- Ensure compliance with company policies, quality standards, and customer requirements
Skills
- Strong customer relationship management and account coordination skills
- Excellent written, verbal, and professional communication abilities
- Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
- Ability to lead cross-functional teams and drive accountability across departments
- Strong analytical, problem-solving, and decision-making capabilities
- Ability to work effectively in fast-paced manufacturing and operational environments
- Strong attention to detail and commitment to execution accuracy
- Customer-focused mindset with the ability to manage expectations professionally and effectively
- Ability to identify risks, escalate issues proactively, and drive timely resolution
- Strong financial and operational business awareness
- High level of initiative, adaptability, and accountability
- Bachelor's degree in Engineering, Business, Marketing, or related field preferred
- Experience supporting customer-facing manufacturing or operational programs preferred
- Strong proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
- Experience coordinating manufacturing schedules, forecasts, quotations, or operational deliverables preferred
- Familiarity with ERP, MRP, or manufacturing planning systems preferred
- Experience managing customer accounts within electronics manufacturing or contract manufacturing industries
- Familiarity with engineering change order (ECO) processes and manufacturing documentation controls
- Experience supporting revenue forecasting, inventory management, or financial performance reviews
- Experience leading Quarterly Business Reviews (QBRs) with customers
- Background working in highly regulated or quality-driven manufacturing environments
- Experience coordinating cross-functional operational improvement initiatives
Benefits
- Medical, Dental, and Vision coverage
- 401(k) with company match
- Paid time off and company holidays
- Professional development and career growth opportunities
- Collaborative and team-oriented culture
- Opportunity to support innovative manufacturing solutions and customer programs
Company Overview