Note: The job is a remote job and is open to candidates in USA. Exterro is a company focused on data risk management and helping businesses safeguard their data. The Customer Operations Program Manager will lead operations and technology projects, improve internal processes, manage cross-functional stakeholders, and drive scalable practices that support customer success.
Responsibilities
- Plan, execute, and oversee a variety of operations and technology related projects from intake and discovery to rollout and stabilization
- Define project scope, objectives, timelines, and resource requirements
- Track project work and metrics using appropriate tools and techniques
- Ensure projects are delivered on time, within scope, and within budget
- Identify process inefficiencies and recommend improvements that scale, improve data quality, and reduce risk
- Lead redesign or clean up initiatives for existing workflows, including identifying root causes and eliminating unnecessary complexity
- Balance speed and rigor, ensuring solutions solve the right problems and aren’t overengineered
- Collaborate with cross-functional teams including Product, Engineering, Sales, Marketing and IT
- Manage competing priorities and stakeholder expectations across multiple concurrent initiatives
- Facilitate decision-making by articulating tradeoffs, risk and impacts
- Proactively identify, track and mitigate risks, issues and dependencies across projects
- Anticipate downstream impacts of tool and process changes, and coordinate appropriate change management activities
- Ensure teams are prepared for a successful adoption through clear communication, documentation and enablement
- Communicate project progress, issues, and solutions to stakeholders
- Establish lightweight governance and operating procedures that support visibility and accountability
- Monitor key performance indicators (KPIs) and report on project outcomes
Skills
- 3–5 years of experience in project management, preferably within a GTM, business systems or operations environment
- Proven experience implementing or managing new software
- Excellent project management skills with experience using tools like Confluence, Monday.com, or Smartsheet
- Strong communication and facilitation skills
- Analytical mindset with experience measuring and reporting on project management KPIs
- Proven strong leadership and collaboration skills
- Familiarity with platforms such as Salesforce, billing, analytics or workflow platforms
- Experience working with global or distributed teams
- Change management experience is a plus
Benefits
- Remote work arrangement as a remote-first organization
- Variable pay, equity, bonus and/or other forms of compensation may be available as part of the package
- Health insurance
- Retirement plans
- Flexible paid time off
- Learning, development and upward mobility opportunities
- Professional development support
Company Overview
Company H1B Sponsorship