Note: The job is a remote job and is open to candidates in USA. PartsSource is a healthcare technology and software platform that manages mission-critical healthcare equipment and supports hospitals and clinical sites. The Program Manager leads end-to-end delivery of complex customer programs, coordinating cross-functional teams, integrations, governance, risk, change management, adoption, and benefits realization across enterprise health systems.
Responsibilities
- Build and maintain a single master program plan spanning every in-scope workstream, with defined critical path, sequencing logic, and explicit dependency mapping. Determine the right implementation sequence and identify which workstreams gate others, where parallel execution is safe, and where phasing protects customer stability. Set the program-level milestone framework and hold each workstream lead accountable to it, escalating slippage before it consumes float. Direct Engagement Managers, Implementation Specialists, and technical resources without formal authority, establishing clear ownership at the workstream level
- Partner with sales, legal, finance, and the customer to translate multi-solution commercial agreements into coherent delivery scope. Own the master statement of work and its relationship to subordinate SOWs, service descriptions, joinders, and site-level addenda. Present program scope, structure, assumptions, and dependencies to customer executives for alignment and sign-off. Size total program effort across workstreams, surface resourcing gaps early, and negotiate capacity. Manage change at the program level by assessing downstream impact of every change request on other workstreams, cost, and go live
- Design and run the governance model including workstream sessions, program-level integration cadences, and an executive Steering Committee at the C-suite level. Produce reporting that consolidates multiple workstreams into a clear view of progress, risk, decisions, and value delivered. Serve as the single accountable point of contact for customer executive sponsors and escalation path for issues crossing workstream boundaries. Build and sustain relationships across HTM, supply chain, clinical engineering, IT, finance, and executive leadership
- Maintain a program-level risk register identifying risks that emerge from interaction between workstreams, and define mitigation plans with named owners. Coordinate data feeds, interfaces, asset migration, and ERP connections across technical teams and customer IT. Own relationships and delivery dates for OEMs, service providers, vendors, and multi-party delivery structures. Sequence onsite activity across multiple facilities and geographies, including inventories, deployments, and go live support
- Lead change management for multi-solution implementations. Set measurable criteria for each workstream and program overall; validate adoption and confirm benefits realization before closure. Hold accountability for the program's Customer Onboarding Index (COI) result against the 85%+ standard. Lead the In-Market Support phase through a clean transition to Services and Customer Success. Run retrospectives and feed findings back into the implementation methodology
- Coordinate across solution practices to secure resources and maintain delivery standards. Work integration dependencies, sequencing, and data readiness with Technical Onboarding. Define transitions with Services and Customer Care. Bring recurring program friction to Product and Engineering with evidence to advocate for platform improvements. Build reusable assets including templates, service descriptions, governance models, and sequencing patterns. Coach Engagement Managers and serve as delivery escalation resource across Customer Onboarding
Skills
- 7+ years delivering enterprise programs or complex implementations end to end, from scoping through benefits realization, in healthcare, health technology, or adjacent industry
- 3+ years running programs with multiple concurrent workstreams under a single plan with real dependencies on each other
- Demonstrated experience leading matrixed delivery teams without formal authority, including holding peers and senior stakeholders to commitments
- Prior experience with integrating technology solutions into clinical operations to improve clinical and care capacity through formal cross-functional change management across multi-disciplinary stakeholders
- Experience with multi-site or multi-entity rollouts within health systems, IDNs, or comparable distributed organizations
- Experience managing programs with multiple technical integrations and third-party applications, vendors, or delivery partners
- Track record of managing complex, multi-stakeholder client relationships at the VP or C-suite level
- Strong executive communication and ability to hold a position under pressure: to tell a client what they need to hear rather than what they want to hear
- Direct experience with clinical engineering, biomedical, or managed equipment services, and understanding of what uptime means in a clinical environment
- Understanding of service contract mechanics, OEM versus ISO service trade-offs, and operational differences between acute care and ambulatory environments
- Comfort with commercial structures behind enterprise programs: master agreements, subordinate SOWs, joinders, and phased site additions
- Legal authorization to work in the U.S
- PMP, PgMP, or equivalent program management credential
Benefits
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
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