Note: The job is a remote job and is open to candidates in USA. MarketStar is a company focused on generating revenue for tech companies through B2B demand and sales solutions. They are seeking a Program Manager to lead a sales and account management program focused on channel partner growth and VoIP technology sales, ensuring achievement of revenue goals and managing a team to drive performance.
Responsibilities
- Maintain leadership, program effectiveness, and team productivity through consistent coaching, performance management, and sales enablement
- Protect and grow existing business by proactively driving team performance, sales strategies, and partner engagement plans
- Lead a channel-focused sales program supporting distributors, value-added resellers, technology partners, and partner account teams
- Develop and execute strategies that improve partner activation, pipeline creation, account mapping, opportunity progression, and revenue attainment
- Ensure the team achieves client sales targets on a weekly, monthly, quarterly, and annual basis
- Partner with client stakeholders to align on program priorities, KPI expectations, sales plays, enablement needs, and performance improvement plans
- Identify market trends, channel best practices, partner ecosystem opportunities, and operational efficiencies to optimize program strategy and execution
- Support sales motions related to VoIP, UCaaS, cloud communications, collaboration tools, telecom services, or related technology solutions
- Drive adoption of sales process discipline, including account planning, partner segmentation, lead follow-up, pipeline hygiene, forecasting, and performance reporting
- Oversee administration of MarketStar programs, policies, procedures, and practices
- Use Salesforce.com and analytics reporting to manage quality, productivity, pipeline performance, partner activity, and success against client goals
- Translate client expectations into clear team priorities, coaching plans, reporting cadences, and operational actions
- Build strong working relationships across internal operations, recruiting, training, reporting, client success, and sales leadership teams
Skills
- Experience in sales leadership, account management leadership, channel sales, partner management, or technology sales program management
- Experience working with or supporting channel partners such as distributors, resellers, VARs, MSPs, technology partners, or partner account teams
- Familiarity with VoIP, UCaaS, telecom, cloud communications, SaaS, IT services, collaboration platforms, or related B2B technology solutions
- Ability to understand partner sales motions, including account mapping, territory planning, pipeline development, partner enablement, and opportunity management
- Strong understanding of sales operations, forecasting, performance reporting, client management, and revenue accountability
- Experience with accounting, sales, finance, and human resources processes and procedures
- Ability to organize, coordinate, and direct projects across multiple stakeholders and competing priorities
- Excellent verbal and written communication skills, with the ability to communicate clearly with clients, partners, executives, and front-line sales teams
- Ability to present concepts, program updates, performance insights, and strategic recommendations to various audiences
- Ability to learn quickly, adapt to changing client needs, and excel in a team-oriented environment
- Strong coaching mindset with the ability to develop team members, reinforce process discipline, and build a culture of accountability and continuous improvement
- Salesforce.com experience or experience using comparable CRM and reporting tools preferred
Benefits
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
Company Overview