Note: The job is a remote job and is open to candidates in USA. Illumia provides integrated technology solutions for education, healthcare, and business campuses. The Program Manager, Campus Commerce Operations supports daily operations across the campus commerce portfolio, including settlement and reconciliation, product and pricing administration in Microsoft Dynamics 365, supply chain coordination, and cross-functional program management.
Responsibilities
- Supports day-to-day operations by validating successful settlement processing for all off-campus programs and API (application programming interface) transaction partnerships
- Resolves reconciliation questions for clients, merchants, vendors, and partners, and serves as point of contact for responding to and, when needed, escalating all written inquiries to the appropriate party
- Leads daily case resolution with the Support team to drive client and support cases to close, and processes operations to onboard new merchant locations for off-campus and vending programs
- Owns documentation (knowledge base) for off-campus and vending programs and leads meetings with clients, merchants, vendors, and partners
- Manages, evaluates, and continuously improves the online reporting portal and communication tools and strategy to ensure client satisfaction levels are met, and launches operations for new programs and partnerships as the portfolio expands
- Creates, maintains, and manages part numbers (item/product records) in Microsoft Dynamics 365 (D365) across the campus commerce portfolio, ensuring accuracy and consistency of master data
- Processes and validates price changes in D365, coordinating with business leaders so updates are entered accurately, on schedule, and reflected correctly across affected programs
- Audits product and pricing records to maintain data integrity and resolves discrepancies as they arise
- Serves as a liaison to maintain a light level of supply chain information flow between the supply chain team and business leaders, ensuring relevant availability, fulfillment, and operational updates reach the right stakeholders
- Supports cross-functional alignment between operations, supply chain, and business leadership to keep portfolio operations running smoothly
- Collects, organizes, and interprets transaction data to identify areas of opportunity in current and proposed programs
- Proposes, develops, and implements data-driven enhancements to processes, policies, and product features, and completes audit and benchmarking projects
Skills
- Bachelor's degree required
- Minimum of three years of relevant work experience
- Demonstrated business/financial analysis skills and technical understanding
- Demonstrated customer service skills
- Demonstrated prior client management experience
- Excellent organizational, problem-solving, project management, and communication skills
- Self-motivated, proactive work ethic; goal-oriented; strong team player
- Proficient in MS Office Suite and CRM tools
- Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours
- Work may require occasional standing, walking, kneeling and reaching
- Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently
- Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers
- Requires the ability to communicate with internal and/or external customers
- Business/Finance emphasis preferred
- Experience developing and delivering trainings a plus
- Experience developing university relationships a plus
- Demonstrated prior operations experience in the Higher Education or Financial Services industry
- Experience working in an ERP system, preferably Microsoft Dynamics 365 (D365), including product/item and pricing data management
- Familiarity with supply chain or inventory operations and cross-functional coordination
Benefits
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment.
- Comprehensive employee assistance program (EAP).
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
- Flexible spending account (FSA) or health savings account (HSA).
- Matched 401(k).
- Employee stock purchase plan.
- Some positions may include additional compensation in the form of bonus, equity, or commissions.
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