Note: The job is a remote job and is open to candidates in USA. Illumia provides integrated technology solutions for education, healthcare, and business campuses worldwide. The Program Manager owns end-to-end delivery of strategic, cross-functional programs, coordinating across functions, maintaining status reporting, proactively identifying risks, and ensuring accountability for commitments. The role supports operational unification, generative AI adoption, process improvement, and strategic transformation initiatives.
Responsibilities
- The Program Manager owns end-to-end delivery of strategic programs across Illumia’s most complex, cross-functional initiatives - coordinating across Product, Sales, Finance, Legal, IT, HR, and others - while maintaining accurate status reporting, identifying risks proactively, and holding workstream owners accountable to commitments
- Assigned programs are executing against realistic, current plans with documented owners, milestones, dependencies, and risk registers - built and maintained to reflect the actual work, not a lagging or aspirational view
- Risks, blockers, and cross-functional conflicts are surfaced early and communicated clearly to the right stakeholders at the right cadence, before they become schedule problems
- Cross-functional program participants across Product, Sales, Finance, Legal, IT, HR, and others describe this person as someone who understands the work, holds people accountable fairly, and makes coordination easier rather than heavier
- Process improvements have been designed, implemented, and adopted, with measurable gains in cycle time, handoff quality, or operational efficiency visible to functional leaders
- Executive forums and program status artifacts reflect reality; this person represents program interests clearly and credibly at every level
- Over time, earns increasing ownership of Illumia's most complex and highest-stakes programs, and is recognized as a contributor to PMO capability-building: developing standards, mentoring others, and raising the bar for how transformation work gets done
Skills
- 5+ years of experience in program or project management, operations, or a comparable role with direct accountability for end-to-end initiative delivery
- Demonstrated ability to manage complex, cross-functional programs in environments with competing priorities and ambiguous problem definitions
- Strong written and verbal communication skills, including the ability to present program status and risk clearly to senior leaders
- High personal accountability and follow-through
- Comfort operating without a complete roadmap: able to structure work, make reasoned judgment calls, and adapt as conditions change
- Experience in a software company or technology-adjacent environment, particularly in a post-merger, integration, or transformation context
- Familiarity with enterprise software platforms including ERP, CRM, PSA, or support tooling
- Background in operational or management consulting, with demonstrated ability to diagnose root causes and recommend structural fixes
- Formal project management training or certification is a plus
Benefits
- This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Comprehensive employee assistance program (EAP)
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
Company Overview