Note: The job is a remote job and is open to candidates in USA. UChicago Medicine is hiring a Program Manager, AI and Digital Engagement, to advance workforce readiness, engagement, and adoption of AI and digital health technologies. The role leads cross-functional transformation programs, education and enablement strategies, governance, and feedback-driven improvements across clinical, operational, and administrative teams.
Responsibilities
- Lead workforce readiness, enablement, and adoption strategies for digital and AI-enabled tools and workflows across diverse clinical, operational, and administrative populations
- Design and oversee delivery of education and enablement programs including live learning, e-learning, job aids, simulation, and other approaches that build workforce competency and confidence with AI tools and digitally-enabled care workflows
- Apply change management, adult learning, and workforce adoption principles to develop approaches tailored to different audiences, workflows, and levels of digital readiness
- Partner across clinical education, nursing professional development, human resources, operational leadership, and other teams to integrate digital and AI capabilities into existing organizational infrastructure
- Establish and monitor measures of workforce readiness, competency, utilization, and adoption; analyze results and recommend interventions to address identified gaps
- Continuously evaluate and refine enablement strategies based upon adoption data, workforce feedback, organizational priorities, and evolving technologies
- Serve as a liaison and connector across educational teams throughout the health system and relevant Biological Science Division teams (i.e. nursing, simulation center, human resources)
- Translate enterprise digital and AI priorities into actionable transformation roadmaps, workplans, milestones, governance structures, and measurable outcomes
- Lead complex cross-functional digital transformation initiatives from strategy and readiness through implementation, adoption, optimization, and sustainment
- Partner with the Center for Digital Transformation, AI Governance, Data Governance, IT, clinical informatics, and operational leaders to prioritize initiatives, manage dependencies, and align transformation efforts with organizational priorities
- Establish and maintain program governance, executive-level reporting, risk and issue management, success measures, and escalation pathways
- Use data, performance measures, and stakeholder insights to assess progress, identify barriers, and recommend strategic or operational adjustments
- Navigate ambiguity and competing priorities, exercising judgment to advance work and escalate decisions appropriately
- Represent the AI and digital engagement program in relevant committees, councils, and leadership forums
- Serve as a strategic connector between technology teams, clinical and operational leaders, and the workforce, ensuring digital transformation efforts reflect user needs, organizational priorities, and operational realities
- Build and lead networks of champions, super-users, and liaisons to support peer engagement, adoption, feedback, and sustainment
- Establish workforce listening mechanisms including surveys, focus groups, listening sessions, and other feedback channels to identify sentiment, workflow concerns, knowledge gaps, and barriers to adoption
- Synthesize workforce feedback, adoption data, and operational insights into actionable recommendations for technology, product, and clinical and operational leaders
- Develop and deliver clear, audience-specific communications that translate complex digital concepts and transformation priorities into credible, actionable messages for executives, leaders, and frontline teams
- Influence stakeholders across organizational boundaries without direct authority, facilitating alignment and resolving barriers to successful transformation
- Performs other duties as assigned in support of departmental and organizational priorities
Skills
- Bachelor's degree required
- 5-7+ years of progressive experience in project management, change management, healthcare technology, or related work, including experience leading initiatives in complex, matrixed organizations
- Excellent organizational, interpersonal, and professional communication skills
- Strong strategic, analytical, and problem-solving skills
- Strong stakeholder management and facilitation skills
- Strong organizational and program management skills
- Ability to operate independently and navigate ambiguity
- Ability to learn quickly and apply emerging technologies
- Knowledge of change management, adult learning theories, and workforce adoption principles and ability to apply them
- Ability to use data, feedback, and performance measures to evaluate adoption, identify opportunities, and inform decision
- Proficiency with Microsoft Office and other tools used to support program management, analysis, communication, and collaboration
- Master's degree preferred in organizational development, education, nursing, instructional design, or a related clinical field
Benefits
- Primarily a work from home opportunity, with the requirement to come onsite as needed; you need to be based in the Chicagoland area.
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