Note: The job is a remote job and is open to candidates in USA. 1R is a digital agency that partners with leading eCommerce brands to drive sustainable, multi-channel growth through strategic consulting, performance marketing, retention marketing, content, and Shopify design and build. The Program Manager will lead cross-functional initiatives, improve operational systems and delivery processes, manage key multi-service client relationships, and mentor project management talent.
Responsibilities
- Analyze and improve project management processes with an eye toward efficiency, scalability, and clarity
- Identify friction points and implement tools, workflows, and reporting systems to improve delivery speed and quality
- Champion continuous improvement through performance reviews, retros, and process audits
- Collaborate on creating and refining 1R's project management SOPs across Web, Marketing, Ops, and Creative
- Document clear processes for delivery, handoffs, communication, and client lifecycle management
- Ensure SOPs scale with the agency and serve as a blueprint for high-quality execution
- Serve as the strategic point of contact for key clients engaging multiple 1R service lines
- Coordinate efforts across departments to ensure alignment, cohesion, and seamless delivery
- Foster deep, trust-based client relationships focused on long-term retention, growth, and proactive value delivery
- Guide, coach, and support Project Managers and Coordinators—developing their skills and elevating delivery standards
- Model clear communication, accountability, and calm under pressure
Skills
- • 5+ years in program or senior project management, ideally in an e-commerce, digital, or creative agency setting
- • Strong experience building SOPs and improving team operations
- • Proven ability to manage large, multi-service client relationships
- • Comfortable in both high-level strategic conversations and tactical project oversight
- • Adept in PM tools like Jira, Smartsheet, Notion, Productive, or similar platforms
- • Thrives in fast-paced, ambiguous environments and knows how to bring structure without red tape
- • Familiarity with Shopify, Klaviyo, Meta Ads, or the broader DTC tech stack
- • PMP, Scrum, or Agile certifications
- • Experience in a remote-first team environment
Benefits
- Partner with compelling, high-growth brands across luxury, beauty, fashion, lifestyle, home, and food beverage.
- Shape high-impact internal systems and have a direct hand in agency growth.
- Collaborate with a supportive, curious, high-performing cross-functional team.
- Remote-first culture that values ownership, creativity, and excellence.
- Half-day Summer Fridays.
- Comprehensive medical, dental, and vision insurance.
- 401k program.
- Competitive PTO days (vacation, personal, sick) and Company Holidays.
- Opportunity for internal/cross-departmental education and learning.
- Opportunity for career development and growth.
- Collaborative and close-knit team with access to executive-level team members.
Company Overview