Note: The job is a remote job and is open to candidates in USA. Wilcore Technologies delivers innovative software solutions and supports federal digital modernization efforts. The Program Manager will lead overall delivery for a U.S. Department of Veterans Affairs program, managing multidisciplinary teams, client relationships, staffing, finances, contractual obligations, compliance, and growth.
Responsibilities
- Hold overall accountability for contract delivery, quality, and stakeholder communication across all program workstreams
- Build and grow a strong team structure across the program, giving you high visibility into engineering work
- Foster a culture of accountability, transparency, and continuous improvement across the team
- Support talent onboarding, role clarity, and performance alignment across the program
- Own the relationship with the VA client and serve as the primary point of contact for government stakeholders
- Ensure tight integration between technical delivery and customer needs — with clear outcomes defined and aligned to the customer's mission and constraints
- Manage relationships with subcontractor POCs
- Facilitate executive-level briefings, program updates, and reviews that build trust and visibility with VA leadership
- Help the team navigate the dynamics of working across multiple VA teams and stakeholders
- Translate client needs, customer pain points, and user research insights into concrete opportunities to grow the team's scope and impact
- Own the story: market the team's work and tell a compelling, metrics-backed narrative of program accomplishments to the client and internal stakeholders
- Drive recompete strategy and execution — winning recompete and securing all option years and optional task orders
- Identify and pursue opportunities for organic growth within the program
- Keep staffing and team composition aligned with current and future program needs; partner with recruiting to plan for and fill hiring needs, and participate in candidate interviews and hiring decisions
- Mentor and develop team members directly, and partner with people managers to support individual growth
- Own financial performance for the program as prime, including subcontractor spend; track and meet or exceed financial targets across margin, utilization, and burn; proactively flag financial risk and course-correct before it becomes a problem
- Submit contract deliverables on time and manage the relationship with the COR; manage subcontractor relationships and contractual obligations
- Ensure all program activities are compliant, on schedule, and within budget; proactively identify and mitigate program, technical, and operational risk, and support audits and performance reviews as required
Skills
- Bachelor's degree in Business, Information Technology, Engineering, or a related field (or equivalent experience)
- 5+ years of experience managing federal IT or digital services programs, preferably within the VA or other civilian agencies
- Demonstrated experience leading large, complex, multi-stakeholder programs, including direct ownership of a client relationship
- A track record of growing an account — recompetes won, option years exercised, or new scope added
- Strong understanding of federal acquisition, governance, and compliance fundamentals
- Experience managing program financials (margin, utilization, burn) as prime with subcontractors
- Comfort operating in modern, iterative delivery environments (product-led, user-research-driven, DevSecOps) rather than traditional waterfall or heavyweight PMO models
- Modern digital-service delivery tools: Jira, Confluence, GitHub, or similar
- Experience partnering with product, UX, and engineering leads in an integrated delivery model
- Familiarity with metrics-driven reporting — using accomplishment data and outcomes (not just status reports) to tell the program's story
- Applicants must be authorized to work in the United States
- Experience supporting VA systems
- Familiarity with VA Platform One, Lighthouse, or other VA digital platforms
- Experience supporting contract transition-in or recompete efforts
- PMP or equivalent certification (a plus, not a requirement)
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