Note: The job is a remote job and is open to candidates in USA. Microsoft is seeking an experienced Program Manager to support Field Insights operations across all Americas regions. The role manages cross-functional programs, customer escalation triage, pipeline signals, capacity planning, project milestones, and executive reporting while translating technical and business requirements across sales, engineering, operations, and leadership teams.
Responsibilities
- Coordinate and manage Field Insights programs across all Americas regions, maintaining bi-weekly rhythms with Field Leadership
- Support CSAM triage management for Premium Customers, helping manage escalations related to capacity
- Capture and communicate MSX pipeline signals throughout the month and pass them to the Demand Planning Team
- Interface with the Sales Team to manage incoming demand and customer escalations as they relate to capacity planning
- Present capacity summaries and regional hot-issue reports to Senior Leadership in the Americas
- Translate cross-functional technical and business needs in both directions to support capacity planning decisions
- Develop detailed project plans to accomplish goals and direct the integration of technical activities
- Confer with management, sales, and operations staff to discuss project specifications, procedures, and priorities
- Drive critical milestones for the team and deliver measurable efficiency improvements in processes and frameworks
- Review, recommend, and contribute to contracts, cost estimates, and feasibility assessments for projects
- Identify and implement improvements that translate to enhanced customer experiences
Skills
- 5–7 years of progressive program or project management experience in technical or cross-functional environments
- Demonstrated experience supporting technical programs and working alongside engineering, sales, and operations teams
- Experience managing customer escalations and interfacing with senior field leadership
- Track record of progressive responsibility, accountability, and ownership within prior roles
- Bachelor's degree in Business Administration, Engineering, or a related field
- Any additional relevant certifications are considered a plus
- Strong data analysis skills with hands-on experience working with CRM data, sales pipelines, and motion cycles
- Demonstrated ability to translate technical requirements for business stakeholders and business needs for technical teams
- Excellent verbal and written communication skills, including experience presenting to senior and executive leadership
- Proven stakeholder management skills with the ability to navigate diverse personalities and cross-functional teams
- Strong problem-solving skills, attention to detail, and ability to manage competing priorities
- Experience with requirements gathering, documentation, and process framework development
- Ability to work independently, manage time effectively, and meet deadlines in a remote environment
- Knowledge of strategic planning, resource allocation, and production methods
- Proficiency with productivity and project management tools including MS Word, MS PowerPoint, and MS Project
- Prior experience working within or alongside Microsoft or Azure environments is preferred
- Experience with Azure is strongly preferred
- PMI or PMP certification is preferred but not required
Benefits
- Fully remote role
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)
Company Overview