Note: The job is a remote job and is open to candidates in USA. Stride, Inc. is a company focused on providing online services and program platforms for educational institutions. The Program Manager serves as the school liaison, collaborating with the on-site principal to plan and supervise the instructional program while ensuring compliance with various regulations and fostering customer relationships.
Responsibilities
- Function as a key point of contact for account ongoing planning, implementation, and support
- Offer superior customer experience proactively addressing ongoing training and support needs in collaboration with other LS team members
- Coordinate resources to ensure customer experiences seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc
- Provide regular updates to partners on the progress of Learning Solutions support, services, timelines, operations, and campaigns
- Collaborate closely with sales, enablement, academic, and other Learning Solutions team members to ensure customer satisfaction
- Escalates technical issues and determines the best resources for remediation
- Provide general leadership and be an active participant in the development, guidance, and mentorship of instructional staff by conducting regular one-on-ones and instructional-related team meetings, facilitating learning opportunities where appropriate, and supporting the creation of short-term and long-term staff development plans
- Supervise, monitor, observe, and evaluate designated teachers and staff on their performance and responsibilities in the achievement of school goals and priorities, and provide regular and specific feedback and recognition on employee performance to produce desired results
- Monitor departmental compliance with accountability measures
- Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
- Maintain knowledge of any state law or administrative requirement for assigned areas and understanding the ramification of any changes to the operations of instructional services in their area
- Collaborate with other Stride departments in support of company initiatives
- Perform other duties/responsibilities as assigned by his/her direct supervisor
- Directly supervises 10+ full-time equivalent (FTE) employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Skills
- Master's degree in Educational Leadership or relevant field AND
- Ten (10) years of related professional experience AND
- Five (5) years of leadership OR
- Equivalent combination of education and experience
- Demonstrated leadership, management, interpersonal relations and communication skills
- Proven business experience and acumen
- Owner of a line of business or school budget
- Experience building a leadership team of top talent and creating an environment that supports active listening and willingness to share different viewpoints
- Successful creation of strategic partnerships that enable business growth
- MS 365; Web proficiency
- Ability to travel up to 25% of the time
- Ability to clear required background check
- Valid appropriate state administrative license as required
- Experience leading a remote team
- MBA
Benefits
- Eligible employees may receive a bonus.
- Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
Company Overview