Note: The job is a remote job and is open to candidates in USA. Eat Real Certified is a national doctor-led nonprofit focused on improving children's health through better food options in schools. The Program Manager will guide school districts through the K-12 certification process, ensuring a high-quality experience and supporting the implementation of real food changes.
Responsibilities
- Deliver best-in-class customer service: Act as the primary liaison leading districts through our certification process with clarity and efficiency
- Charter new landscapes: Learn the challenges & opportunities unique to school food in different states and regions
- Advance the certification experience: Leverage your expertise to refine Eat Real’s tools and processes, helping districts implement real food changes more effectively and ensuring customer success
- Facilitate engagement opportunities: Organize and lead meetings and events, fostering a network of like-minded school food leaders
- Drive impact: Ensure projects move forward smoothly, prioritize tasks effectively, and support district success from start to finish
- Adapt and respond: Flexibly address shifting priorities, new opportunities, and unique district challenges
- Shape Eat Real’s strategy: Contribute to the evolution, growth, and strategic planning as the organization grows
- Think creatively and strategically: Bring fresh ideas and long-term vision to help the certification program evolve and stay ahead of emerging district needs
- Plan events & partnerships: Contribute to events and initiatives that foster Eat Real’s work
- Evaluate & enhance content: Support the marketing team to craft content for the website, blog, and social media channels
Skills
- 4+ years of foodservice experience at scale, including operations, nutrition, menu planning, and procurement
- Customer-first approach: prioritizes trust, collaboration, and long-term relationships over transactions
- Builder mentality: comfortable with ambiguity, enjoys problem-solving, thrives in a fast-paced, evolving environment
- Self-directed and tenacious: acts with integrity, takes initiative, and maintains a ‘let's get it done' attitude
- Strong project management skills: highly organized, detail-oriented, and excellent at managing multiple priorities
- Strategic and analytical thinker: anticipates challenges and applies strategic, analytical thinking to solve problems and support long-term planning
- Collaborative and inclusive: excels in cross-functional teamwork and values diverse perspectives
- Tech-savvy: comfortable using Asana, Slack, Google Suite, client portals, CRM systems, and other cloud-based tools
- Alignment with Eat Real's values: We Serve Heroes — And Each Other, Make Every Day Better, Leave Room for Magic, Be a Great Hang
- Sense of humor required
- Must be available during standard business hours (Pacific time zone), with some flexibility for evening or weekend events
- A driver's license and the ability to lift up to 50 lbs are required
- Strong knowledge of K-12 foodservice
- Experience in customer success, relationship, or program management
- Bachelor's Degree
Benefits
- Comprehensive health coverage
- Parental leave
- Unlimited PTO
- 401k
Company Overview