Note: The job is a remote job and is open to candidates in USA. The company is seeking a Customer Support Representative-II to support its Meal Manager program and Emerging Categories operations. The role involves managing quality support, executing and improving standard operating procedures, using internal support tools, interacting with customers, merchants, and Dashers, detecting fulfillment challenges, and contributing to pilot initiatives.
Responsibilities
- You will support hourly and daily quality management and support across our Meal Manager program - a growing space
- You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and Dashers on a regular basis
- Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent
- You will be an active contributor to helping launch new pilot initiatives, as we test and build this business
Skills
- Excellent verbal communication
- Attention to detail
- Ability to adapt to changing contexts
- Last-hour logistics or delivery customer service experience
- Experience with Slack a must
- Experience with support tools such as Zendesk / Salesforce a must
- Experience with SQL a nice to have
Benefits
- Remote work (Sacramento Metro CA)
Company Overview
Company H1B Sponsorship