Note: The job is a remote job and is open to candidates in USA. Google Operations Center is focused on helping users and customers solve problems while fostering a culture of continuous improvement. The Program Management Team Lead will oversee a team, manage resources, and ensure the delivery of quality marketing programs while acting as a key strategic partner between stakeholders and the production team.
Responsibilities
- Lead, mentor, and oversee the day-to-day operations of the intake team, serving as a key strategic partner to stakeholders and ensuring the team delivers quality marketing programs within established SLAs
- Manage team capacity and resource allocation, partnering directly with stakeholders and PMMs to negotiate campaign prioritization, handle execution timelines, and manage resourcing trade-offs
- Serve as the primary escalation lead for complex stakeholder inquiries and questions, guiding team members through technical troubleshooting and driving quick resolution
- Own accountability for the program's operational, organizational, and business metrics by establishing team SOPs, driving continuous process improvement, and implementing training and certification programs
- Oversee the team's intake and quality assurance (QA) workflows, ensuring that final campaign requirements and assets are comprehensive, error-free, and seamlessly prepared for the offshore production team
- Collaborate with PMMs during campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline
- Work with stakeholders on campaign prioritization and trade off based on resourcing
- You are the day to day partner to key business teams and the first point of contact for escalations and questions
- Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team
- Coordinate and liaise with global & regional stakeholders to ensure all relevant requirements are received for program intake
- Gather all campaign details as well as assets for the offshore product team to execute on. QA the final build before it goes through other stakeholder approvals
- Collaborate with digital offshore production team to build and deliver quality marketing programs
- Act as a thought partner and problem solver. Troubleshoot issues, propose solutions and enable quick resolution to generate successful outcome
- Responsible for operational, organizational & business metrics for the program. Focus on business excellence, training, certifications, process management, SOPs, new ideas and collaboration across teams
- Coordinate with off-shore marketing operations team during escalations including issue analysis and resolution
- Translate complex MarTech and production requirements into an optimal marketing management that meets business objectives and marketing strategy
- Support in marketing automation tool improvement projects
Skills
- 6-8 years of experience with various digital media platforms such as email, paid media, in-app messaging, O&O channels. Proven track record of delivering and overseeing channel programs (i.e. email, in-product, in-app, and web) with at least 5+ years of experience formally leading, mentoring, or supervising team members
- 5+ years of experience in project management, coordinating projects across multiple organizations/cross functional teams
- Experience working with global, highly matrixed organizations
- Strong communication skills for interacting with stakeholders and coordinating with the offshore production team
- Detail-oriented, organized self-starter who can work well within a team, and manage multiple priorities and deadlines
- Highly analytical, with a track record of being a strong problem solver
- Understanding of marketing operations, processes, business requirements for owned & operated channels
- Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
Benefits
- Comprehensive health care including medical, dental and vision coverage
- Gender-neutral baby bonding leave
- 24-26 week birth-parent maternity leave
- Generous life, accident and disability insurance minimums
- Free meals and snacks (for employees who work onsite)
- Fun onsite experiences
Company Overview