Note: The job is a remote job and is open to candidates in USA. Austral Education Group is a globally integrated experiential learning organization that delivers immersive business experiences and applied consulting engagements. The Program Coordinator (Group Leader) supports the planning and delivery of experiential learning programs in the San Francisco Bay Area by coordinating logistics, managing schedules, supporting participants, and collaborating with internal teams and local stakeholders. The role also documents outcomes, gathers feedback, troubleshoots operational issues, and contributes to improving program design and participant experience.
Responsibilities
- Each day, this role coordinates program logistics, manages schedules, and ensures seamless execution of visits, workshops, and meetings with corporate and institutional partners
- The Program Coordinator serves as the primary point of contact for participants, providing clear communication, guidance, and high-quality customer service before, during, and after programs
- The role includes collaborating with internal teams and local stakeholders to refine program content, troubleshoot operational issues, and maintain safety and professionalism throughout all activities
- This position also involves documenting program outcomes, gathering feedback, and contributing ideas to continuously improve program design and participant experience
Skills
- Program Management and Program Development skills to coordinate, refine, and enhance experiential learning initiatives
- Project Management skills to organize timelines, manage logistics, and ensure on-time, high-quality delivery of all program components
- Strong Communication skills, including clear written and verbal communication, active listening, and the ability to present information to diverse audiences
- Customer Service skills to provide responsive support, handle inquiries, and maintain a positive, inclusive experience for participants and partners
- Ability to work remotely with high levels of accountability, time management, and attention to detail
- Experience coordinating educational, travel, or corporate programs, ideally in global or multicultural contexts
- Demonstrated problem-solving abilities and adaptability in fast-paced, changing environments
- Bachelor's degree in Education, Business, International Relations, or a related field, or equivalent professional experience
- Comfort working across time zones and using digital tools for collaboration, scheduling, and communication
Benefits
- Full-time remote role
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