Note: The job is a remote job and is open to candidates in USA. Aptive is a company that partners with federal agencies to improve performance, streamline operations, and enhance service delivery. The Program Analyst, Informatics Senior-Level will support the Department of Veterans Affairs Veterans Health Administration Office of Clinical Informatics by evaluating interoperability programs, analyzing performance data, identifying risks, and recommending process improvements. The role also supports Agile planning, governance, value measurement, and executive communications.
Responsibilities
- Plan, analyze, and evaluate the effectiveness of OCI interoperability programs and operations, such as VHIE, exchange partner management, and terminology services
- Use source data and qualitative and quantitative methods to assess program performance, such as exchange volume and quality, ticket resolution, and partner onboarding throughput
- Synthesize data into program status, performance metrics, and trends, including recurring health data exchange reports
- Support VHIE evaluation and outcome-oriented measures, including progress reporting related to the Elizabeth Dole Act and the Veteran Interoperability Pledge
- Identify opportunities to improve business processes, such as exchange issue escalation, ticket management, and partner onboarding, and recommend changes
- Identify, document, and track program risks and issues; develop and refine mitigation strategies; maintain risk registers
- Support three-PI roadmap updates and document the level of effort and labor categories needed for Features selected in PI Planning
- Help define business value measures in Epic hypothesis statements and Feature acceptance criteria, and track baselines and results across each Planning Interval (PI)
- Apply SAFe Lean-Agile principles as a member of agile teams; participate in PI Planning, backlog refinement, iteration ceremonies, and system demos
- Contribute inputs to the OIP governance charter, SAFe alignment plan, and compliance documentation
- Prepare briefings, decision papers, and reports that convey status, recommendations, and risks to stakeholders at all levels
Skills
- Bachelor's degree required
- Minimum of 10 years of professional experience in program analysis, data analysis, or informatics
- Relevant clinical informatics experience in a VA health care setting
- Demonstrated ability to plan, analyze, and evaluate operating programs using source data and qualitative and quantitative methods
- Experience identifying and mitigating program risks
- Experience with, and demonstrated understanding of, SAFe Lean-Agile principles and practices
- Experience presenting status, recommendations, and risks to stakeholders at all levels
- Must reside and work in the United States with U.S. work authorization
- Degree in informatics, health care administration, public health, or a related field
- Master's degree
- Current SAFe certification (e.g., SAFe Agilist)
- Experience with health information exchange or interoperability programs
- Experience with VHIE, JLV, or Federal EHR (Oracle Health) programs
- Experience building performance dashboards in Power BI, Tableau, or Excel
- Experience with Jira or Jira Align reporting
Benefits
- Remote work in the United States
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