Note: The job is a remote job and is open to candidates in USA. Experian is a global data and technology company that powers opportunities for people and businesses worldwide. The Client Solutions Analyst partners with Client Services, Sales, and Operations to support client onboarding, product integration, technical assistance, presentations, troubleshooting, and ticket resolution.
Responsibilities
- Guide clients through the onboarding process, ensuring they have the knowledge and resources needed to integrate our products
- Develop expertise in our product offerings
- Use technical knowledge to support implementation and provide ongoing technical assistance
- Be an important client contact through calls, presentations, and high-touch email communication
- Troubleshoot production, data, and processing issues independently while collaborating across teams
- Prioritize and respond to technical support tickets through our ticketing system, ensuring resolution
Skills
- Bachelor's degree, advanced degree, or relevant technical certification(s)
- 5+ years of experience in client support
- Experience working with enterprise-level clients or partners
- Experience leading client presentations
- Experience working with API integrations and REST web services
- Knowledge of database structures and queries, as well as data transfer methods including SFTP and AWS S3
Benefits
- Great compensation package and incentive plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Company Overview
Company H1B Sponsorship