Note: The job is a remote job and is open to candidates in USA. BCD Travel is a company that helps organizations travel smart and achieve more through digital experiences. They are seeking a Program Analyst within Client Shared Services Analytics to support and drive customer programs by analyzing data, monitoring program goals, and providing insights for efficiencies and savings.
Responsibilities
- Focus on benchmarking, trending, data mining, and data analytics
- Analyze customer travel patterns and make recommendations to Program Management for cost savings and other efficiencies
- Assist Program Management in developing, implementing, and reporting on KPIs and SLAs as contractually agreed while
- Organize, provide, or participate in internal or customer-facing training
- Create customer business reviews including content customization and presenting directly to the customer, attending customer meetings virtually or in person where necessary
- Act as the primary point of contact for Program Management within Client Shared Services
- Create and maintain automated and non-automated report schedules
- Monitor customer SLAs and notify Program Management if any deliverables are at risk
- Proactively conduct audits on data quality to identify root causes, impacts, and opportunities
Skills
- Proven travel agency or travel industry experience across multiple business areas such as operations, customer relationship/account management, or technology
- Solid understanding of how travel data flows from point-of-sale systems to downline systems
- Knowledge of quality control processes, ETL processes, basic SQL, and travel terminology
- Power BI skills required
- You are self-motivated and seek to understand and solve problems
- You have an acute attention to detail to be able to uncover anomalies, errors, trends, and patterns
- You have a curiosity that drives you to deep-dive into the data to anticipate and answer the ‘so what' questions
- You are self-assured and not afraid to ask questions
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Company Overview
Company H1B Sponsorship