Note: The job is a remote job and is open to candidates in USA. Tremco CPG Inc. is seeking a Program Administrator to support its National Account Team Lead and Program Managers. The role manages multiple service contract programs, prepares proposals, coordinates leak response and inspection programs, maintains customer portals, processes invoices and reports, and supports special projects.
Responsibilities
- Writing proposals for customer accounts
- Understanding customer specific requirements (applicable discounts, labor/material break out, taxes, etc.)
- File/document integrity - use internal web resources (eBuilder) and local file storage to maintain document and file storage integrity
- Understanding different labor rates for each WTI region(s)
- Understanding different WTI service types and how they are priced
- Managing multiple leak response programs
- Tracking leak calls and WTI service response times
- Managing subcontractor invoices and completion paperwork
- Working with regional administrators to re-dispatch leak calls, get progress updates, etc
- Working with WTI technicians to request NTE increases on individual leak responses if applicable
- Tracking and invoicing leak service calls
- Delivering invoices to customer specific locations (work order systems, customized email addresses, etc.)
- Tracking inspection programs
- Working in internal systems to track roof inspection data
- Maintaining a master inspection tracker showing where small pieces of entire programs are in relation to completion
- Maintain a weekly schedule to WTI field technicians and Program Manager (to share with customer)
- Inputting budgets, editing, and categorizing recommendations from WTI field technicians
- Submitting reports and files for internal quality control
- Editing reports as needed based on feedback from quality control personnel
- Delivering reports to Program Manager/customer
- Updating customer work order status with ETA
- Updating customer invoice system with Invoice
- Special Project Assignments
- Be accountable for managing your day based on tasks set forth by Program Manager
Skills
- The Program Administrator should be a very detail oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements
- Knowledge of all Services that WTI offers (able to read through a price book and understand the information)
- Superior written, oral, and digital communication skills
- Outlook Email
- Microsoft Teams
- Microsoft Excel (must have)
- SmartSheet
- SAP
Benefits
- Remote work arrangement
- Great benefits
- Advancement opportunity
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