Note: The job is a remote job and is open to candidates in USA. CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches with their advanced AI-native platform. The Professional Services Technical Operations Engineer will design, build, and operate AI systems to enhance consulting and internal operations, ensuring effective collaboration and production incident response.
Responsibilities
- Lead agentic AI systems end-to-end through iterative refinement, owning design, security hardening, phased deployment, and ongoing maintenance
- Translate stakeholder requirements into clear technical solutions and seamless user experiences, bridging business and engineering across technical and non-technical audiences
- Architect multi-agent systems with interoperability, security, scalability, and cost as primary design constraints
- Define benchmarks for agent performance, accuracy, cost, and reliability; surface what matters to decision-makers
- Deliver within the approved service portfolio, navigating approval gates and existing infrastructure pragmatically rather than defaulting to net-new proposals
- Advise leadership on AI strategy and roadmap, mentor team members, and stay current with advancements in LLMs and agentic frameworks
- Own production incident response across a broad service portfolio: hands-on troubleshooting, runbook maintenance, and participation in a 24/7 on-call rotation
Skills
- Effective use of AI agents to deliver at amplified velocity and scope, directing AI through open-ended, multi-step work; comfortable applying adversarial-validation patterns (Challenger agents, confidence scoring, mandatory dissent) to prevent LLM groupthink in production systems
- Proven track record integrating LLM-based solutions into production at scale, with hands-on experience in at least one agentic framework (CrewAI, LangGraph, ADK, or similar) covering agent lifecycle, tool use, memory, and orchestration
- Production-quality Python with type hints, testing, and CI/CD discipline, increasingly applied through directing and reviewing AI-generated implementations
- Systems thinking and full-stack mindset; reasons about how changes propagate across services, data pipelines, frontends, and infrastructure, with deliberate use of REST APIs, CI/CD, automated testing, and gated rollouts (feature flags, staged UAT) to balance iteration speed and safety
- Working knowledge of AWS across a multi-account production environment (SQS/SNS, DynamoDB, S3, IAM); general familiarity, not cloud architect depth
- Genuine knowledge-sharing orientation; treats documentation, runbooks, and architecture decisions as primary deliverables, building queryable knowledge systems that turn tribal knowledge into shared understanding
- Pragmatic delivery in constrained environments; designs around approval gates and existing infrastructure rather than defaulting to greenfield ideals
- Experience integrating AI with Slack as a delivery surface (bot frameworks, event subscriptions, slash commands)
- React/TypeScript frontend experience is valued though not required
Benefits
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
- Market leader in compensation and equity awards
- Eligibility for bonuses, equity grants
- A comprehensive benefits package that includes health insurance, 401k and paid time off
Company Overview