Note: The job is a remote job and is open to candidates in USA. NCR Atleos is a provider of financial access solutions for financial institutions and retailers. The Professional Services Technical Consultant V evaluates, installs, tests, troubleshoots, configures, and supports financial software for ATMs and cash recyclers in customer-facing and internal environments. The role also leads software issue resolution, acceptance and certification support, production support, and technical project activities.
Responsibilities
- Perform functional analysis of requirements to determine effort required to implement software in customers’ environments
- Configure base software in customer’s environments
- Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements
- Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools
- Establish acceptance criteria and quality goals
- Provides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan
- Lead analysis and resolution of software issues reported during testing
- Preparation of software for distribution to customers or networks
- Ensure installability through software distribution, full bare-metal installation, local updates
- Support field organization as required during lab installations, certifications, training
- Lead analysis and resolve software issues found during customer acceptance testing
- Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA
Skills
- Candidates must work to anticipate internal and external client needs and have an overriding commitment to client satisfaction
- Incumbents must be able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
- Experience working in the ATM or kiosk self-service industry
- Bachelor's degree or equivalent accreditation in computer sciences, information systems or other technical discipline
- Technical project leadership experience organizing project resources
- Experience working with Microsoft operating system technology – specifically Windows 10 and Windows 7 – including one or several off the following: installing and supporting hardware devices and drivers; installing and configuring windows applications; troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access; understanding of client/server application architectures
- Experience creating and leading group presentations, hosting web seminars and public speaking
- Installation, Troubleshooting, and/or Development skills and capabilities
- Knowledge of programming and/or direct experience in developing client applications, identifying software problems and debugging
- Ideally experience in VB or VB.NET, C++, and C# is useful
- Client application development experience as opposed to database application development experience is desired
- Financial institution or network switch ATM operational experience
- Knowledge and experience working with the CEN XFS ATM software specification
- Knowledge and experience working with NDC and 912 message formats
- Experience working with proprietary message formats
- Experience building or integrating WebServices applications (WebSphere or IIS)
- Experience working with internal tools including PSA, Confluence, and QuickBase
- Experience working with any source control package, including JIRA, Subversion
- Working knowledge of Agile SDLC
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
Company Overview