[Remote] Professional Services Consultant - Managed Services

Note: The job is a remote job and is open to candidates in USA. Clinisys is hiring a Professional Services Consultant for its Managed Services team to support customers after go-live. The role focuses on optimizing, troubleshooting, maintaining, and enhancing Clinisys environments, including LIMS workflows, databases, interfaces, upgrades, and customer training.

Responsibilities

• Deliver premium post-go-live technical support to Clinisys customers
• Configure and optimize LIMS workflows in Clinisys Laboratory Solution
• Utilizing PL/SQL, reporting tools, and system analysis to troubleshoot customer issues
• Resolve application workflow, database, and interface issues
• Perform root cause analysis and implement sustainable solutions
• Support enhancements, upgrades, testing, validation, and change management
• Create technical documentation and train customer administrators and end users
• Use AI-enabled tools to streamline analysis, troubleshooting, and customer outcomes

Skills

• 3+ years' experience supporting or administering LIMS for: Clinical/Environmental/Pharma/Toxicology laboratory informatics systems
• Bachelor's degree in Life Sciences, Computer Science, Information Systems, Health Informatics, or a related field
• Strong PL/SQL and database troubleshooting skills
• Experience supporting software lifecycle
• Experience with testing, validation, UAT, or change management activities
• Strong analytical, problem-solving, and communication skills
• Familiarity with AI-enabled tools such as Microsoft Copilot
• Experience with Clinisys or other LIMS platforms (LabWare, STARLIMS, LabVantage, SampleManager, Orchard, etc.)
• Knowledge of reporting and analytics tools such as Crystal Reports, Power BI, Tableau, or SSRS
• Experience with Python, Java, JavaScript, C#, PL/SQL, or similar technologies
• Familiarity with regulated laboratory environments (GxP, CLIA, CAP, ISO 17025)
• Previous experience in Managed Services, Application Support, Technical Consulting, or Customer Success

Benefits

• For Full Time employees: health and wellness benefits
• For Full Time employees: 401 (k) Savings Plan
• For Full Time employees: stock incentive programs
• For Full Time employees: paid time off
• For Full Time employees: parental leave
• For Full Time employees: tuition assistance
• Fully remote work

Company Overview

Clinisys is a software company that offers IT solutions to support diagnostic testing across the life sciences and healthcare sectors. It was founded in 1988, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 1001-5000 employees. Its website is https://www.clinisys.com/.

Company H1B Sponsorship

Clinisys has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.