Note: The job is a remote job and is open to candidates in USA. Clinisys is a global provider of intelligent diagnostic informatics solutions, and they are seeking a Professional Services Consultant to work with laboratory staff on project implementation and consulting. The role involves providing mentorship, driving the adoption of best practices, and ensuring client satisfaction through effective project execution.
Responsibilities
- Conduct implementations demonstrating a thorough knowledge and understanding of department procedures and guidelines
- Guide the client in their decision making to achieve maximum efficiency using Clinisys best practice recommendations
- Conduct some product training for the client as part of the overall implementation process
- Leverage AI-enabled tools and Clinisys platforms to optimize implementation workflows, improve data analysis, and enhance decision-making during client engagements
- Provide input to process improvements by monitoring both client and departmental feedback
- Travel to client sites to install Clinisys software products following department procedures and guidelines
- Maintain a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship
- Both individually and as a part of a team, troubleshoot, debug, and test technical solutions
- Provide ongoing support and training to laboratory staff and stakeholders on LIMS usage and best practices
- Document system configurations, procedures, and any changes for reference and compliance purposes
- Other duties, as assigned, will contribute to the success of our company and the solutions we deploy
Skills
- Bachelor of Science in Life Sciences/Pharma or Toxicology related degree
- Minimum of 3 years of experience in laboratory management or laboratory informatics, with a strong understanding of LIMS systems and their applications
- Strong analytical and problem-solving skills, with the ability to translate complex technical requirements into clear, concise documentation
- Minimum 3 years' experience with SQL query writing and Programing Languages (C++, Java, PL/SQL)
- Familiarity with laboratory operations, quality assurance, and regulatory requirements. Knowledge of industry-specific standards is a plus
- Minimum 3 years' experience with API/Interfaces (HL7)
- Minimum 3 years SQL database management and reporting tools
- Experience or exposure to utilizing AI tools, like Co-Pilot, to streamline processes and communication
- Ability to work independently and effectively manage projects and priorities from start to finish
- Strong understanding of laboratory workflow concepts relative to software applications with strong knowledge of interfaces
- Strong communication and presentation skills with the ability to present to all levels of the organization
- Ability to understand how multiple systems work together and ability to make recommendations
- Strong analytical and problem solving skills
- Able to provide mentoring and consultation to improve workflow processes and procedures
- Minimum 3 years' experience with information systems or Clinisys software products and 1 year working with Clinisys applications
- Minimum 3 years' experience working in a consulting or implementation environment
Benefits
- Health and wellness benefits
- 401 (k) Savings Plan
- Stock incentive programs
- Paid time off
- Parental leave
- Tuition assistance
Company Overview
Company H1B Sponsorship