Note: The job is a remote job and is open to candidates in USA. The RealReal is an online marketplace for authenticated resale luxury goods. The Resale Advisor, Repeat Business role drives repeat consignment activity from existing clients through relationship building, outbound outreach, contract and pricing discussions, and disciplined CRM and pipeline management in a fully remote, quota-driven environment.
Responsibilities
- Re-engage existing clients within assigned book
- Convert marketing-generated reactivation leads
- Drive repeat consignments through daily outreach
- Maintain consistent outbound cadence via phone/text/email
- Review contracts and set pricing expectations confidently
- Deliver a reliable, white-glove remote client experience
- Maintain CRM accuracy and clear next steps
- Generate referrals from satisfied repeat consignors
- Executes disciplined outreach to existing client base
- Builds trust-based relationships that convert to repeat consignments
- Meets quota consistently with strong book management habits
- Demonstrates operational follow-through in remote environment
Skills
- • Ability to quickly build rapport and establish trust and credibility with clients
- • Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM
- • Ability to commit to full-time hours (40 hours per week)
- • Self-motivation and drive to achieve results
- • Excellent verbal and written communication skills
- • Exceptional attention to detail and organization skills
- • A solutions-focused mentality with a growth mindset
- • Adaptability and openness to change
- • Professional appearance and demeanor
- The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
- The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell
- The employee must occasionally lift and/or move up to 10 pounds
- Specific vision abilities required by this job include close vision
- • Previous experience selling luxury goods and/or services
- • Ability to discuss and advise customers on general fashion trends and developments in the luxury market
Benefits
- Base pay plus uncapped commission
- Annual Elite Club Trip for top performers
- Monthly sales competitions (i.e. cash | prizes | site credit)
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
- Fully remote work arrangement
Company Overview