Note: The job is a remote job and is open to candidates in USA. Clinisys is a global provider of intelligent diagnostic informatics solutions, and they are seeking a Professional Services Consultant to deliver implementation or consulting projects. The role involves working closely with clients to enhance their use of Clinisys products, ensuring successful project completion and high levels of client satisfaction.
Responsibilities
- Consult pre-sale and post-sale with key stakeholders to ensure project scope aligns with contracted customer expectations
- Conduct implementations/upgrades demonstrating a thorough knowledge and understanding of department procedures and guidelines
- Leverage AI-enabled tools and Clinisys platforms to optimize implementation workflows, improve data analysis, and enhance decision-making during client engagements
- Conduct training for the client as part of the overall implementation/upgrade process
- Provide input to process improvements by monitoring both client and departmental feedback
- Travel to client sites to install Clinisys software products following department procedures and guidelines
- Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship
- Resolve project issues or determine when escalation to senior staff or management is required
- Collaborates with and mentors other Professional Services Consultants to expand own and others' depth & breadth of Clinisys product knowledge
- Effectively organize and prioritize project tasks to ensure timely completion of projects assigned
- Complete other projects as assigned
Skills
- Bachelor of Science in Healthcare or Information Technology or related degree, or equivalent experience in the field
- 3+ years of experience in a scientific lab
- Ability to work independently and effectively manage projects and priorities from start to finish
- Strong understanding of client/workflow concepts relative to software applications with some knowledge of interfaces
- Ability to understand how multiple systems work together and ability to make recommendations
- Strong communication and presentation skills with the ability to present to all levels of the organization
- Strong analytical and problem-solving skills
- Able to develop and improve workflow processes and procedures and drive client process improvements
- 5 years experience with laboratory information management systems or Clinisys software products and one year working with Clinisys applications
- 1+ years hands-on experience working in an environmental laboratory strongly preferred
- 1+ years experience with programming languages (C#, Java, Python, etc)
- 1+ years of experience working in a consulting or implementation environment
- Experience or exposure to utilizing AI tools, like Co-Pilot, to streamline processes and communication
Benefits
- Health and wellness benefits
- 401 (k) Savings Plan
- Stock incentive programs
- Paid time off
- Parental leave
- Tuition assistance
Company Overview
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