Note: The job is a remote job and is open to candidates in USA. Gong provides an AI-powered Revenue AI Operating System that helps revenue teams understand customers, automate sales workflows, and close more deals. The Professional Services Consultant will guide Mid-Market and Small Enterprise customers through deployment and initial adoption of the Gong platform, managing process mapping, solution configuration, quality assurance, and change management across multiple projects.
Responsibilities
- Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution
- Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements
- Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation
- Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live
- Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare
- Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment
- Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools)
- Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides
- Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities
Skills
- Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps)
- Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure)
- Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics)
- Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams
- Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams
- 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations
Benefits
- Medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
Company Overview
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