Note: The job is a remote job and is open to candidates in USA. Cloudflare is on a mission to help build a better Internet, and they are seeking a Professional Services Consultant for Application Security and Performance. The role involves providing advisory and hands-on implementation services for enterprise customers, ensuring they receive maximum value from Cloudflare's products.
Responsibilities
- Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices
- Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, data builds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams
- Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points
- Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations
- Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc
Skills
- 5+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer
- Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
- Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
- Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS
- Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
- Working experience with infrastructure as code tools like Terraform
- Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty
- The work will be performed in English
- Fluency in Spanish or Portuguese is a strong advantage
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
- This role is eligible to participate in Cloudflare’s equity plan
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
- Cloudflare offers a complete package of benefits and programs to support you and your family
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