Note: The job is a remote job and is open to candidates in USA. UnitedHealthcare is simplifying the health care experience and helping create healthier communities. The Customer Service Representative will support customers by answering high-volume calls, identifying their needs, researching issues across databases, documenting information, and resolving or escalating concerns.
Responsibilities
- Answer 75-100 incoming phone calls per day from customers and identify the type of assistance the customer needs
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Other duties as assigned
Skills
- • High School Diploma / GED OR equivalent years of work experience
- • Must be 18+ years of age OR older
- • 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- • Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- • Flexibility to work a Saturday shift once a month
- • Ability to work any eight-hour shift between the hours of 7:00 am - 7:00 pm CST
- • Reside within commutable distance to the office at 300 Burnett Street Fort Worth, TX
- • Ability to keep all company sensitive documents secure (if applicable)
- • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- • All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
- • Knowledge of Healthcare terminology
- • Call center experience
- • Bilingual fluency in English and Spanish
Benefits
- Remote work in Texas for employees located within commutable distance to the Fort Worth office
- On-the-job training
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview
Company H1B Sponsorship