Note: The job is a remote job and is open to candidates in USA. Canon U.S.A., Inc. is hiring a Production Print Solutions Associate Analyst to consult with sales teams and customers on software solutions and professional services. The role supports sales presentations, customer training, solution implementation, and post-sales customer support.
Responsibilities
- Responsible for consulting with sales teams and customers in the design and implementation of software solutions and professional services. Assists in providing technical support in sales presentations, customer training, and the delivery of professional services
- Participates in on-site visits to customers for meetings, surveys, and inspections
- Meets with customer IT staff as technical advisor
- Assists with RFP responses
- Assists in the preparation of sales proposals and participate in developing workflows and assessments by developing a Proof of Concept (POC) to be delivered to the end customer for their review and approval
- Assists in the development of a Statement of Work (SOW) that will outline the customer requirements and responsibilities
- Ensures configurations are complete and accurate
- Responsible for providing post-sales 24/7 after hours support and implementation services
- Actively assist customers with application on-boarding activities to increase print volumes
Skills
- Bachelor's degree in a relevant field or equivalent experience
- 0 to 2 years of related experience
- Relevant business experience relating to printing pre-sales/post- sales support in Large Format, office and production environments
- Valid drivers' license and acceptable driving record
- Fiery Professional & Expert Certification
- Certified Color Management Professional Master
- You must be legally authorized to work in the United States
- The Company will not pursue or support visa sponsorship
Benefits
- This role is eligible for incentive compensation under the terms of an applicable plan and/or policy.
- This role is also eligible for a transportation allowance.
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- A Canon welcome kit and official merch
- Medical, dental, and vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need.
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