Note: The job is a remote job and is open to candidates in USA. TerraClear applies artificial intelligence, robotics, and mechanical design to solve labor-intensive agricultural problems and improve farm productivity. The Production Operations Manager will lead post-flight processing, quality control, and delivery of map products, manage production staff, improve operational processes and metrics, plan seasonal capacity, and support new map products through commercial production.
Responsibilities
- Own on-time, high-quality map delivery
- Own delivery of maps next day after image capture, at quality standard
- Oversee a team that runs 24/7 in-season
- Develop, report, and improve turnaround and quality metrics
- Work with each shift to prioritize and strategically clear daily order queues
- Triage and rapidly resolve pipeline errors and order issues
- Deliver Sales and Customer Success reliable order statuses and delivery dates
- Improve the production pipeline
- Troubleshoot and drive recurring failures to a permanent fix with Product and Engineering teams
- Identify and implement process improvements and automation to raise throughput per shift and per person
- Coordinate with Flight Operations on image capture quality, timing, and handoff protocol
- Implement field and customer feedback into the production operations process
- Lead and staff the Production Operations team
- Manage the production operations specialists, including weekly 1:1s, goal setting, and performance feedback
- Recruit, onboard, and train seasonal processing techs (approximately 3 in fall, 9 in spring, every year)
- Plan seasonal shift coverage alongside production operations specialists
- Write and maintain process documentation, SOPs, and training materials
- Plan capacity for the season
- Build seasonal capacity plan and communicate required budget, staffing, and infrastructure
- Represent production operations in quarterly and annual planning cycles
- Bring new map products into commercial production
- Define process, quality control protocol, and training regimen for new map products
- Partner with Flight Operations, Product, and Engineering to implement processes that will scale commercially with growth of new products
Skills
- 3+ years managing/operating a production, fulfillment, processing, or data-operations function with a daily throughput or turnaround commitment
- Experience owning, creating and planning shift schedules
- A track record of building processes, executing them, and owning responsibility of metrics of success
- Experience managing a small team, including recruiting and training seasonal or temporary staff
- Hands-on technical expertise: Windows environments, troubleshooting software and server error messages, and building tracking and reporting in Google Sheets
- Experience writing SOPs, and training materials,, developing metrics, and capacity planning
- Strong attention to detail, and the organizational discipline to hold a quality bar under time pressure
- Direct, clear communication that leads to action, with customer-facing teams as well as your own
- Comfort in a fast-paced startup where process is built rather than inherited
- Location: U.S. remote based is an option
- Exposure to agriculture, geospatial or remote sensing work, drone imagery, or GIS
- Experience scaling an operation through a step change in volume, or standing up a new product line in an existing operation
- Familiarity and comfort discussing technology (AI, software, automation)
- Bachelor's degree in operations management, business, engineering, geospatial science, or a related field
Benefits
- U.S. remote based is an option
- Pre-IPO stock options (tax-advantaged ISOs)
- Medical, dental, and vision insurance - 100% of premiums paid for employees and 85% of premiums paid for dependents
- Generous paid time off and holidays
- 401(k) Plan
- An inclusive and tight company culture that is mission driven
Company Overview