Note: The job is a remote job and is open to candidates in USA. First American Financial Group, Inc. provides title and escrow production support through its GO Title division across mortgage, commercial, direct, and agency channels. The Production Center Manager directs day-to-day title production operations, manages domestic and global teams, drives process and financial performance improvements, and develops employees and strategic operational plans.
Responsibilities
- Directs and manages production processes and employees domestically and globally
- Develops short-term and long-term goals and objectives
- Provides hands-on technical approach with excellent knowledge of process workflow, FAST & electronic imaging databases (DATATREE, DATATRACE, etc.)
- Delivery of business segment goals and objectives, team and management performance, appraisals, salary administration, incentives, corrective action (if applicable), and hiring qualified lead candidates are all requirements to operate in this role
- Develops, promotes, and effectively communication production changes, process improvements and other initiatives to improve and engage optimal work performance
- Develops strategic plans in partnership with the Executive Regional Production Director (ERPD) to support the ever-changing business environment
- Ensures teams and individuals understand their roles and responsibilities via clear communication of goals and objectives. Can be approached easily yet is responsible for maintaining a professional work environment
- Drives problem solving activities and makes informed decisions to ensure the business segment produces product of high quality, low cost, and meets cycle time service levels agreed upon with the customer base
- Demonstrates confidence in his/her ability to make decisions and works in concert with the decisions of upper management
- Works directly with the Business Unit Financial Organization and ERPD to constantly improve unit cost performance. Analyzes monthly P&L and unit cost data. Uses available financial tools to provide direction to subordinates and make changes in operations that have positive impact on financial performance of the team(s)
- Hires, trains, and develops subordinates. Provides feedback, delegates tasks, and identifies subordinate training needs and those of the organization
- The position may require some travel to customer sites in order to understand their processes, and negotiate/partner with customers
- Drives efforts to ensure organizational flexibility through cross-training objectives and continuously increases outsourcing volumes with global operations
- Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and technological trends
- On a regular basis, initiates corrective action needed to resolve complex, critical issues. Provides input to and may develop operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
- Manages work activities and operations of a Production Center in the organization’s title production operations
- Challenges the team to think “outside the box” and works with them to effect change in the organization; will work with senior leaders to provide input on strategic business initiatives
Skills
- Provides hands-on technical approach with excellent knowledge of process workflow, FAST & electronic imaging databases (DATATREE, DATATRACE, etc.)
- The position may require some travel to customer sites in order to understand their processes, and negotiate/partner with customers
- Integrity, honesty, excellent communication skills both verbal and written and very good presentation when working with management, executive staff and customers is a must
- Demonstrates ability to consistently meets deadlines and drives for results
- Strong customer service skills
- Ability to multi-task in a fast paced production environment
- Strong working knowledge of Excel and other Microsoft Office products
- Efficient use of FAST and Crystal Reports
- Bachelor's degree or equivalent experience
- Minimum of 6-10 years in title production
- At least 2 years operating in a managerial/leadership position
- Effective interpersonal skills and working with offshore teams a plus
Benefits
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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