Note: The job is a remote job and is open to candidates in USA. Sandvik is seeking a Product Support Manager for its Roadheaders business to provide technical support to internal teams, customers, and end users. The role coordinates with aftermarket, product management, sales, parts planning, and field service teams while overseeing workforce planning, safety, equipment, operational standards, product development, and product life-cycle activities.
Responsibilities
- The Product Support Manager provides technical support both internally to Sandvik and externally to customers/end users
- This role works closely with factory aftermarket and product management as well as account management, sales area parts planning, and field service with a dedicated field service team and potential product specialist(s) reporting into it
- This role will also oversee workforce planning, safety, equipment, and operational standards in alignment with both customer and Sandvik policies
- Additionally, this role identifies, develops and evaluates new product ideas, enhancements to existing product portfolios or strategic product portfolio extensions, makes spare/on-site support stocking recommendations, and translates research discoveries into usable and marketable products
- Actively participates in New Product Development planning, trialing and customer validation when required
- Sponsors, sets priority, plans and tracks all phases of the product life cycle, from inception and throughout operation
Company Overview