Note: The job is a remote job and is open to candidates in USA. Ethos Risk Services is an insurance claims investigation and medical management company focused on providing data-driven services for better client decision-making. The Product Support Administrator supports daily Case Management operations through referral intake, file management, data entry, medical and financial processing, documentation compliance, system support, and cross-functional collaboration.
Responsibilities
- Manage referral intake and assignment, including referencing referral maps and handling declines
- Perform file setup, organization, and maintenance within internal systems
- Process incoming and outgoing mail, including report and invoice distribution, faxing, and document handling
- Assist with medical record processing, case support tasks, and customer service inquiries
- Manage Review Tab activities, including random sampling and case manager expense approvals
- Support workflows related to medical record payments, provider pre-payments, and release of information
- Ensure all state forms and required documentation are completed accurately and in compliance with client requirements
- Ensure timely and accurate transfer of nurse notes, scorecards, and supervisor review data
- Support internal systems, including contact management and API-related workflows (e.g., GBCARE API)
- Complete accurate and timely data entry and ongoing data maintenance
- Partner with internal teams and stakeholders to ensure operational efficiency and service quality
Skills
- High school diploma or equivalent (required)
- Experience in administrative, product support, customer service, or similar roles required
- Strong attention to detail and accuracy
- Ability to multitask and prioritize effectively
- Strong communication and customer service skills
- Problem-solving and critical thinking abilities
- Ability to work collaboratively across teams
- Comfortable working across multiple systems and tools
- This is a remote position requiring availability during either **8:00 AM–5:00 PM CST** or **9:00 AM–6:00 PM CST**
- Candidates must be located within the United States and have access to a fast, reliable internet connection capable of supporting daily work activities and video conferencing
- A quiet, dedicated workspace is required to ensure productivity and maintain the confidentiality of sensitive company and client information
- Some college coursework or equivalent experience (preferred)
- Experience with billing, data entry, or healthcare-related workflows preferred
- Experience working in fast-paced, process-driven environments preferred
Benefits
- Remote position
Company Overview