Note: The job is a remote job and is open to candidates in USA. Cognizant is a technology and engineering company seeking an Adobe Campaign Operations Lead to support platform stability, reliability, automation, and production operations. The role oversees email and SMS campaign execution, quality assurance, compliance governance, team leadership, operational reporting, and the transition from Adobe Campaign Classic to Adobe Journey Optimizer.
Responsibilities
- Own end-to-end execution of Email and SMS campaigns in ACC - workflow build, targeting/segmentation, scheduling, and post-send validation
- Manage campaign QA (seed testing, rendering, deliverability checks) and troubleshoot workflow/delivery errors
- Support ACC-to-AJO transition activities and oversee AJO journey execution as adoption grows
- Lead and mentor an onshore/offshore team - staffing, workload distribution, and capacity planning
- Define and enforce operational cadences: SLAs, escalation paths, campaign calendars, and SOPs
- Drive governance around consent, suppression lists, and compliance for regulated communications
- Track operational KPIs (delivery accuracy, turnaround time, SLA compliance) and report to stakeholders
- Act as primary client point of contact for campaign execution status and escalations
Skills
- * Hands-on experience with Adobe Campaign Classic (ACC) for Email and SMS delivery
- * Proven track record leading a team in a campaign operations/MarTech delivery setting
- * Solid grasp of deliverability fundamentals, suppression logic, and consent/compliance basics
- * Experience with campaign QA - seed testing, rendering checks, list hygiene
- * Comfort working within SLA-driven delivery models and operational reporting
- * Strong client-facing communication and escalation-handling skills
- * Working knowledge of AJO (or demonstrated ability to ramp up quickly)
- Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Benefits
- This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
- Remote position
- Various wellbeing programs
Company Overview