Note: The job is a remote job and is open to candidates in USA. Grey Parrot Systems is an IT services firm delivering AI-first, governance-driven digital transformation. The company is seeking an experienced Salesforce Product Manager to own the Salesforce ecosystem strategy and lifecycle, including roadmap development, implementation, optimization, stakeholder alignment, automation, AI adoption, and data governance.
Responsibilities
- Own the full Salesforce product lifecycle — ideation, design, development, launch, and ongoing optimization
- Define and maintain a unified Salesforce roadmap aligned to enterprise objectives — customer acquisition, revenue growth, and operational efficiency
- Serve as the primary liaison between business units and technical delivery teams — internal and external
- Facilitate cross-functional prioritization sessions — aligning competing needs across Sales, Marketing, Operations, Service, and Finance
- Lead implementation, testing, and rollout of Salesforce features across all modules
- Define and track KPIs — CRM adoption, process automation, lead-to-cash efficiency, and service performance
- Identify automation and AI-driven opportunities — Einstein, Flow, Marketing Cloud Journeys, and Data Cloud
- Evaluate new Salesforce releases, AppExchange solutions, and integration opportunities
- Establish change management protocols, training, and documentation to drive adoption
- Partner with IT and infrastructure on data privacy and platform security compliance
- Leverage Claude and AI tools to accelerate roadmap documentation, user story generation, and stakeholder communications
Skills
- 5+ years of hands-on Salesforce experience — configuration, automation (Flows, Process Builder, Apex fundamentals), and reporting
- Proven experience as Salesforce system owner or product manager across multiple modules
- Deep understanding across the full Salesforce ecosystem:
- Sales Cloud — lead, opportunity, and forecast management
- CPQ — pricing, quoting, and order management
- Field Service (FSL) — work orders, scheduling, and resource optimization
- Data Cloud — data unification, enrichment, and segmentation
- Marketing Cloud — campaign automation, journey orchestration, and analytics
- Strong stakeholder management — translating business needs into user stories, use cases, and acceptance criteria across sales, marketing, operations, service, and finance
- Experience leading Salesforce implementations — features, testing, rollout, and change management
- Data governance and integration oversight — across Salesforce instances and connected systems
- Strong written and oral communication — presenting platform strategy and roadmap to C-suite and business leadership
- Bachelor's degree in Business, Information Systems, Computer Science, or related field
- Location: Remote
- Experience: 5+ years
- Salesforce Certified Administrator, Product Owner, or Advanced Admin certification
- Experience with middleware integrations — MuleSoft, SnapLogic, Informatica, or Boomi
- Background in SaaS, manufacturing, or field services industries
- Familiarity with Agile / Scrum methodologies and Jira
Benefits
- Remote work arrangement
- Full-time employment
Company Overview
Company H1B Sponsorship