Note: The job is a remote job and is open to candidates in USA. NinjaOne is a company that simplifies IT work for customers globally. They are seeking a Product Manager to join their Endpoint Management Product team, responsible for driving the direction of core platform capabilities and collaborating with cross-functional teams to deliver impactful endpoint management solutions.
Responsibilities
- Help define and evolve the vision for NinjaOne’s core endpoint management capabilities, ensuring we continue to lead the market in functionality, usability, innovation and flexibility
- Contribute to and own key parts of the core platform roadmap. Evaluate opportunities, set priorities, and make trade-offs that deliver the most value to customers and the business
- Drive product direction for core features such as automations, policies, agent behaviour, configuration models, and other foundational capabilities used across the platform
- Work closely with engineering, design, support, and other stakeholders to bring new capabilities from concept to delivery, ensuring features are well-defined, usable, and solve real customer problems
- Engage with customers, MSPs, and internal teams to understand how endpoint management is used in practice. Translate those insights into product improvements and new capabilities
- Write clear product requirements, define workflows and edge cases, and ensure features are delivered to a high standard. Iterate based on feedback and usage data
- Ensure core platform capabilities work cohesively across NinjaOne and enable other product areas to build on top of them effectively
- Other duties as needed
Skills
- 5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team
- 2+ years of Strong Product Management experience, ideally with B2B SaaS or IT management products
- Solid background in operating systems or system administration, such as: Windows, macOS, or Linux administration
- Endpoint management, device configuration, automation, or scripting
- Experience in MSP, internal IT, or infrastructure-focused roles
- Deep understanding of how IT teams manage endpoints in real-world environments
- Comfortable working closely with engineers and understanding technical concepts without needing to write production code
- Proven ability to take product features from idea to delivery and iterate based on customer feedback
- Strong written and verbal communication skills
- Data-informed decision maker who balances customer needs, product quality, and business priorities
- Able to influence and align stakeholders without formal authority
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred, but not required
- Experience working in a collaborative, multi-PM environment is a plus
Benefits
- Full-time work that is hybrid remote.
- Comprehensive benefits package, which includes medical, dental, and vision insurance.
- 401(k) plan.
- Unlimited PTO.
- Opportunity for growth and advancement.
- Life insurance coverage and PTO.
Company Overview