Note: The job is a remote job and is open to candidates in USA. Sears Home Services is hiring a Product Manager to define the vision and lead development of AI-driven dispatch and routing solutions. The role focuses on automating workflows, optimizing service operations with real-time data, and aligning engineering and business stakeholders.
Responsibilities
- Defines the product vision for AI-driven Dispatch & Routing, aligning it with the overall company strategy
- Leads the development of AI-powered automation solutions, including efforts to automate dispatch workflows, enhancing dispatch accuracy and reducing delays
- Collaborates with engineering teams and partners with stakeholders across departments to implement machine learning algorithms and ensure seamless integration of new technologies
- Integrates AI-based forecasting tools and implements AI models that analyze historical data to anticipate customer needs and forecast service demand
- Drives automation in the dispatch process by removing manual dependencies and introducing self-learning systems for real-time decision-making
- Prioritizes features that deliver high-impact results, improving service delivery speed, reducing operational costs, and increasing customer satisfaction
- Works closely with engineering, data science, and operations teams to bring AI and automation into daily dispatch processes
- Uses real-time performance data to adjust AI models and ensure that dispatch operations are constantly optimized
- Engages with stakeholders regularly to communicate progress on automation initiatives and ensure alignment with business goals
Skills
- Bachelors Degree
- 5-10 years of related experience
- 18 years of age or older
- Bachelors Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics
- 5+ Years of experience in product management
- Proven track record of driving digital transformation initiatives, particularly in the logistics, dispatch, or field service management domains
- Strong leadership skills with the ability to influence cross-functional teams and align stakeholders on strategic goals
- Ability to synthesize complex data into actionable product decisions and roadmap priorities
- Experience working with data visualization and AI tools such as Python, Excel, Tableau and ChatGPT
- Masters Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics preferred
- Experience with API based tools like the OpenAI Chat Completions tool
Company Overview